1
Gina is notifying she is legally divorced as of 20210201 she is notifying you 20241206 when is the deletion date?
20241231 I
AHCIP bases deletion dates on the dependants' intention at the time of departure
o If dependants do not know if their move is temporary or permanent, AHCIP bases deletion dates on
when the move becomes permanent
AHCIP will delete coverage on an existing account for a dependant when it receives notice from Immigration, Refugees and Citizenship Canada the dependant is an illegal resident Business Rules
● Deletions take effect
the day coverage on the account took effect
Account holders must tell AHCIP when their dependants marry or become self-supporting
● Divorced couples must have
separate accounts unless they live together and have signed an Adult Interdependent Partner Agreement
Bruce is calling to notify his dependant is making a move OOP what probing questions should you ask?
Permanent?
When?
Where?
Address?
Upon notice of divorce or separation, AHCIP provides coverage for the children on either account (this is considered the first notification even if the child remains on the original account)
o Any further requests to move the children will
not be done until both parents provide written, signed confirmation of who should cover the children
o where a parent submits proof of sole custody, the child will be covered on that account
● AHCIP will issue a personal health card for a child when a non-custodial parent asks for it, even if the child is not covered by that parent. There must be evidence of a relationship. If no relationship is evident, they need to submit a request with proof they are the parent.
Brianne is calling to notify her dependant is moving to QC as of 20240720, you see she has active NGBX on file she confirms she wants the extended coverage what is her deletion date?
20240930 A
AHCIP provides coverage for child wards with First Nations / Inuit status either on their own account or with their parent/guardian, based on their guardianship status Business Rules
MUST BE COMPLETED BY A HEALTH BUSINESS SPECIALIST
● AHCIP determines coverage based on
guardianship status
o temporary guardianship order: the parents’ account continues to cover the child
o permanent guardianship order: the child starts group coverage with Alberta Children’s Services and AHCIP deletes them from the parents’/guardians’ account
Dan is calling to replace his son's health care card, upon bringing up his account you cannot see his son listed as a dependant, can you help him? what must be done?
if you see a link
send a manual card request
Stuart is calling on 20240125 to notify his dependant moved to Croatia and does not know the date of departure when is the deletion date?
20240131 T
AHCIP usually provides continuous coverage for dependants deleted from the family account by setting them up on a new account or reinstating a previous account
● AHCIP does not provide continuous coverage if:
the address on the previous account is not valid
o the address of the dependant is unknown
Diana is calling to notify the passing of her dependant on 20240102 when is the deletion date?
20241002 D
Gary is notifying you on 20241012 his dependant moved to BC, he does not know the day of departure what is the deletion date?
20241031 o
Patrick is calling to notify he is seperated from his spouse what probing questions do you ask him?
When were you serperated?
Do you know if they are still a resident of AB?
Address?
Georgina is calling on 20250110 to notify her dependant is moving to Thailand on 20250225 there is active NGBX on the acct she confirms she does NOT want the extended coverage what is deletion date?
20250225
The file confirmation process will delete dependants:
the day before their 21st birthday unless they are attending school full-time or have a temporary or permanent disability
o the day before their 25th birthday if they are covered on their parents account as students
o on the expiry date of their Canada entry record
o on the residency control date; e.g. temporary absence (Rules 6.1 and 3.10)
Frances is calling to notify her husband is currently enlisted in the canadian armed forces as of 20240522 when is the deletion date?
20240521
AHCIP will delete coverage on an existing account for a dependant who has been adopted Business Rules
● Deletions take effect the date of event, if known
● If the date of event is unknown, deletions take effect the end of the month in which the notification was received Notes
● This policy is to be used when information on the adoptive parents and date of event is not available
● When information on the adoptive parents is available Rule BLANK is to be followed
5.1.6.1 ADOPTIONS IN PROVINCE
Helen is calling on 20241001 to notify her dependant is moving to PEI on 20241020 and you see she has active NGBX on file, she confrims she does NOT want her dependant to have extended coverage as it would change the rate of the premium what is the deletion date?
20241020 (o) on family acct move to own acct for 20241021 and A cancel for 20241231
Rupert is calling on 20240913 to notfiy his dependant is now self supporting and no longer needs him to continue dependant status, he has been self supporting since 2023 and is 18 years old what is his deletion date?
20240930 O
Felicia is notifying you her dependant is moving to NS as of 20240210 what is her deletion date?
20250430 A
Veronica is calling to notify her dependant came to AB on 20241201 and they applied 20241206 you see he is effective under her acct, she confrims he did not stay in AB he left 20241230, when is the deletion date?
20240301 E
Martha is notifying she is legally divorced as of 20241201 she is calling 20241206 when is the deletion date?
20241130 I
Fred is calling to notify his dependant has moved to Spain as of 20240610 when is the deletion date?
20240910 T
Oscar is calling to notify he is currently incarcerated at a fed pen as of 20240808 when is his deletion date?
20240807 J