Making a Deposit
True or false - call center can perform transfers over the phone?
False
True or false: all check deposits will go on hold for at least 1 business day
True
True or false: "posted" means that the transaction is not on hold
True
True or false: customers are able to see images of their checks on electronic statements
False
What days are considered "convenience" days?
Saturdays, Sundays and holidays
When are notices given to customers for extended holds?
At the time of the deposit
What is the monthly fee for dormant/inactive accounts?
$10
What is the monthly fee for removing check storage?
$2.50
Who does the call center contact for customers that have questions RE: return deposit/hold?
Branch support
What 2 places on D1 do we check for holds?
Pending debit card transactions or hold maintenance
What is an electronified check?
When a merchant processes a paper check electronically using the information on the check instead of submitting it as a normal check
True or false: the statement running balance is the available balance
False, it is the current balance
What are the 5 ways that customers can make a deposit?
-ATM
-Mobile deposit
-Night depository
-Express teller
-Teller
What are the 2 types of holds?
Debit card (sig authorization) and check deposit
What 3 places should we look at when a customer calls for their balance?
Current balance, available balance and holds
On D1, how far back can we view the customers statements?
2 years
Which type of deposit is picked up once a day and processed at the MPC (money processing center)?
Night depository
What is the verbiage we should use when telling customers that their check has cleared?
"The hold has been released and the funds are now available."
What does escheated mean and when does an account get escheated?
This means that the unclaimed property will be transferred to the government after 5 years of inactivity
When are statements generated and mailed?
On the accounts statement cycle date