Show:
RESOLUTIONS
WHAT AM I?
(types of check)
CLOSING DESK
CHASE ANSWERS
EVERYTHING GOES
100
  • Unable to confirm and one of following applies:
    • Strong profile - recourse
    • Strong profile - customer relationship
      – OR –
    • Verified valid with maker

What is the issue/concern?

Altered

100

Check is payable only to the individual whose name is on the check.

Personal Check

100

Accounts restricted AFTER 24 business hours will show where??

Closing Desk

100

What is the article # for "Deposit Review - Item Review" ??

Article no. 59663

100

What method is used to audit a check?

Z-Method

200

Issue/concern:

"Less than two images or no comparable Images outside 45 days"

What are the reasons to release?

Release if one of following present:

  • Strong profile
  • Maker has issued two or more other forms of payment to account holder that haven't returned / rejected
    • Example: Bill pay, Zelle, checks from another account
  • Verified valid by maker


200

I am found in the No Release Queues #65, 25, and 66.

What is the warning reason for this item?

High Risk Image Auto Hold

200

What is the "Release Cost Center" when reopening an account in closing desk?

1843

200

"What are High Risk Indicators" is found in which JA??

PCFC - Deposit Review - Customer Profile Review

JA 106964

200

Which timeframe used for image comparison review is considered invalid?

Within 10 days from posted date of the deposited item

300

Reason to Release - 

  • Established relationship between account holder and payee:
    • Share same last name and same address
    • Payee and account holder have joint product ownership
  • Name variance (e.g. nickname, acronym, maiden name) verified in LexisNexis, Secretary of State (SOS) or company website
  • Account holder linked to business that item is issued to using Customer Assist, SOS or LexisNexis

What is the issue/concern?

Third party / multiple payee / forged endorsement


300

I am drawn from a line of credit

Convenience Check

300

Which system is used to request funds to be released from suspense?

Loss Prevention Review

300

Provides search capabilities for retrieving data and images such as checks (front and back), statements and transactions. It is also used to review account related images such as, but not limited to, Direct Item Return (DIR) information, signature cards, IDs used at account opening and business documents. What is the JA # ??

ENTERPRISE IMAGE VIEWER

Article no. 36992

300

What is the proper endorsement for a third party check?

Payee signs and puts "Pay to Order of [name of third party]" on back of check and third party endorses below

400
  • One of the following applies:
    • Strong profile
    • Paying bank verified item paid

What is the issue/concern?

Missing signature of maker

400

A fraud type where check stock, border, security feature, font, paying bank logo/information and layout/format of components don’t match

Counterfeit 

400

In which system do we check the status of a cashier's check that has been mailed?

Customer Assist

400

JA used to check "reasons to release"

PCFC - Deposit review - resolutions

JA 106942

400

What information do you need to verify/collect when contacting the maker?

1.Name of the person you are speaking with.

2.Authenticate through zip code

3.Verification of check issuance (check#, amount, date, payee)

4.For DBA Fraud: ask/confirm with maker if their payee received the check.

500

What are the "reasons to release" a $20,000 or greater business to business check?

  • One of following applies:
    • Strong profile - customer relationship, history with maker or recourse
    • Item assured funded, matches comparisons and no payment red flags
    • Maker wrote 15 or more checks for equal or greater amount compared to item within last three months with no NSF returns
    • Paying bank verified item paid or verified funds available
500

•These are checks coming from the Maker who is also a Chase Customer.

ON-US CHECKS

500

An email is sent to "OLP Fulfillment" in which scenario?

When reopening an account that is in a close-pending status. 

500

Which JA provides the strong profile types?

JA 106964 - 

PCFC - Deposit Review - Customer Profile Review

500

When contacting the paying bank, what do you need to verify/collect?

1.Who are you speaking with

2.Name and address match info

3.Date check paid

4.Funds availability

5.Stops or holds