Depositing Money
Direct Deposit
MCD
Cash Deposit
Pay Friends
ACH Transfers
What are the ways to deposit money in Chime?
How long does it take for members to receive the Chime Card Standard Shipping?
Up to 7 days
No limit
How much money can I receive in Direct Deposit?
Merchant hasn't collected the funds
What does the pending transaction status mean?
Email Address
Physical Address
Phone Number
What is the information member can update through the app?
Big company depositing money into your account using your routing and account number
(your job, government, etc)
What is Direct Deposit?
How long does it take for members to receive the Chime Card Express Shipping?
3-5 business days
$500 per deposit
$1000 per day
(ACE Cash Express will let you deposit $1500)
What are the cash deposit limits?
What does the settled transaction status mean?
Member has collected the funds?
What does the 30/5 day rule mean?
Members cannot update the same piece of information within 30 days
And they cannot change different pieces of information within 5 days
Greendot Retailers
Where can the member deposit cash into Chime?
First $200 available next bd and the remaining money the 2nd bd
What is the time frame to receive the money if I deposit the check before 5 PM?
BABY LIMIT: $2000 per check
$10000 per month
ADULT LIMIT: $5000 per check
$20000 per month
PARIS HILTON LIMIT: $10000 per check
$30000 per month
What is the limit for members to deposit money using MCD?
How do we know a transaction is declined and which tool would it help us to review that?
There's a declined code (any number different than 00) and we'll see that in Admin, Realtime Auth Events
"Hey, I need to change my phone number. Can you help me out, please"
What's the process to follow?
1. Verify the account
2. Review when was the last change made in the account (Address and Status History-Admin)
3. If member follow 30/5 day rule, ask them to do it through the app or transfer to account updates
4. Member can also send documentation to support@chime.com
Take a picture of the check and deposit it into the Chime Account
What is MCD?
15 minutes up to 2 hours
What is the time frame for members to receive their cash deposit?
$2000 per month
What is the limit to transfer money using pay friends?
ATM Non-Dispense (Definition)
FOR $1000 EXTRA POINTS, PROVIDE THE PROCESS TO FOLLOW
Member did not receive ANY money dispensed out of the ATM but the account was charged anyway
PENDING STATUS: Look for code 0420 in Realtime Auth Events (Admin), if no code ask the member to send an email to support@chime.com with the receipt if no receipt please ask the member to wait 3-5 business days to settle
SETTLED: Transfer to Disputes
Picture of the ID + Last 4 of SSN + Depending on the change
What is the member needs to send to change the info?
The reason why the member may to be able to do an ACH Transfer or a Pay Friends?
The first card hasn't been activated or there's no money in the account
No time frame cause Chime never holds the money
What is the time frame for a Direct Deposit to get posted into the members account?
LEVEL 1: $2500 Spending Limit, $500 in an ATM, $500 at a POS and $500 at the bank
LEVEL 2: $5000 Spending Limit, $1000 in an ATM, $500 at a POS and $500 at the bank
LEVEL 3: $7500 Spending Limit, $1500 in an ATM, $500 at a POS and $500 at the bank
What are the member card limits?
What is ATM Partial-Dispense?
FOR $1500 extra point provide the process to follow
Member did receive SOME money dispensed out of the ATM but the account was charged for the full amount
PENDING STATUS: Ask the member to wait 3-5 business days to settle, if it settles for the incorrect amount to call us back
SETTLED: Transfer to Disputes
30-5 day rule is followed
Member was able to verify with one out of the last 5 transactions
What are the requirements to transfer a call to account updates?