Ho-Ho-Hold on to Your Customers: Jolly Customer Engagement in the North Pole
The following statement is an example of what?
"Do you know if you add HDPP to your Refrigerator for only $199.00 it will protect your appliance for up to 3 years? This will give you peace of mind knowing that your investment is protected. Is this something you are interested in?"
What are Solution Boosters?
From the leadership squad this leader is passionately captivated by the world of Anime.
Who is Peter Young?
In our festive customer engagement strategy, the approach helps us unravel the true reason for contact.
What are discovery questions?
A customer might exclaim when their festive order arrives in less-than-jolly condition.
What is my order arrived damaged?
In 2020 this Holiday Decoration made its debut with the Home Depot.
What is the 12 ft Skeleton?
The following statement is an example of what?
Understanding the facts and uncovering the customer needs so you can get to the root cause and provide the best solution.
Whis is Asking Discovery Questions
This leader has a grandchild older than their youngest child.
Who is Kahlil Karim?
The empowering holiday-themed phrase encourages you to overcome excuses and embrace strength.
What is be stronger than your excuses?
The disappointing news a customer might share during the holidays, when there is a scratch on their washer.
What is "My appliance arrived damaged?"
This festive item can create some fun during the holidays by combining a Home Depot Tool and mug, adding a touch of DIY cheer.
What is a Wrench Handle Beer Mug?
When you connect with the customer by using their name, having purposeful small talk, actively listening, and sincerely expressing your understanding of the issue.
What is Building Rapport?
This leader holds the regal title of the Queen of your leadership realm.
Who is Shannon Slater?
Under the holiday spotlight, the festive categories encompass KB Articles, Peers, Team Chat, Pocket Guide, and HomeDepot.com in our festive knowledge universe.
What are the tools for success?
The power to control and influence the customer's emotions.
Who is ourselves?
12 nine-inch buckets, two tennis balls and a carrying tote, that will spice up any outdoor gathering.
What is Giant Yard Pong?
Empowering the customer by discussing self-serve options, such as; Mobile App, MyAccount, Delivery Tracker, etc., and sharing relevant information to reduce future contacts is an example of?
What is Taking Ownership?
The leadership team indulges in a festive pastime as a drone pilot during the holiday season.
Who is Gerald Bradshaw?
In our holiday-themed customer interactions, the key strategy when acknowledging the needs of the customer with a touch of festive compassion.
What is showing empathy?
We spread the cheer of knowledge-sharing, our day, the Barbie Movie and more during the day.
What is Water Cooler chat?
Items, available on HomeDepot.com, that should you grab before traveling to Hawaii to ensure you can marvel at all the little fishies in the ocean during the holiday season?
What is Snorkeling Gear?
This process includes steps like "Engage," "Get to Root Cause," "Problem Solve," and "Gain Commitment".
What is the Effortless Customer Flow?
This leader celebrates associates who go above and beyond their normal everyday duties.
Who is Homer?
When we infuse a dash of holiday magic into our strategy to elevate it and ensure the delivery of a world-class experience, is an example of.
What is developing our behaviors?
Regrettably, my order wasn't received, please send me a shipping label.
What a reseller might say?
This standard travel accessory has plenty of inflation to relax your head, neck, chest, and arms on any trip and is sold at Homedepot.com.
What is an Inflatable Airplane Pillow?