Green
What is the name of the service that takes place in the community?
TS and GAP
What platform do you use when calling out and who should you notify?
Teams
Direct Supervisor
(True or False)
While we are working remotely on assigned sessions, it’s okay to drive and/or do personal tasks.
False.
Staff should coordinate personal tasks on their own time and not during work hours. Sessions are to be respected at all times as parents/circle of support may also be present on the side during sessions.
What is a major skill that staff should use to help clients trust staff?
Rapport Building
This helps develop a connection, find common ground, understand feelings and ideas.
(True or False)
Staff’s emotions can project on to a client.
Yes,
Client’s often observe staff and can easily identify it. This impacts the session and whether the client feels they are being helped properly.
What is the name of the service that takes place at a home?
SLS
Exhaustion, Loss of appetite, detachment, guilt, and random illness are all signs of ______?
Burnout
What is the new system we will be using to lock and input progress notes?
Ankota
How can non-verbal communication affect a client in a positive and negative way?
Answers may vary
What comes first when working remotely?
Client safety and keeping sessions confidential
(It’s important to be in a private setting and excuse yourself when needed)
(True or False)
Its okay to log on to zoom with my personal email address.
False,
FACT employees are to always sign in to zoom with their FACT email. Anything related to FACT should be used with your FACT email for confidentiality purposes.
What is the time frame staff needs to notify their supervisor of a cancellation? What should you do after?
Within 15 minutes.
Send a cancellation email to client cc' manager & adult.services, then book a cancellation appointment
How should I position myself when meeting a client or staff on zoom?
Sitting straight forward.
(Laying down, having your camera facing away from face do not reflect professional zoom etiquette.)
When do you lock your hours? And who do you contact before locking?
On the 15th and last day of the month (29th, 30th, 31st)
Contact respective manager
What is the most important task staff needs to do by the end of this week?
Lock Code Metro!
(before locking please confirm with your manager that all changes have been made and you're ready to lock)
Name 3 Zoom etiquette to follow
Answers vary
Examples include....but not limited to...
* Muting microphone.
* Introducing yourself to new clients/staff
*Letting others around you know you are on Zoom. *Wearing appropriate clothing.
*Avoid logging on Zoom while doing other activities (e.g., driving, cooking, walking, laundry, etc.) unless it is part of a specific workshop
(True or False)
There's a structured way to build rapport
No
(It should feel genuine to you. The more informed you are of the client’s interests/personality, the more you can tailor your meeting to the client.)
How can you manage/prevent burnout?
Answers may vary
Example: taking breaks, set boundaries, separate workspace, etc.
What’s something you want to personally avoid doing while working in this field?
Answers may vary….
Examples: Burning Out, Bringing personal problems, Implementing your own beliefs/values on to a client
BONUS QUESTION**
A client is requesting for you to speak to their therapist. What steps are necessary to do before contacting the therapist?
*Ask for therapist's consent
*Ask client to fill out the Consent for Release of Information form and add the name of therapist.
Written consent is important when communicating with circle of support.
BONUS QUESTION**
When staff schedules a medical/personal appointment, how early should they contact and give notice to their respective manager?
What steps are necessary to do?
As soon as possible, at least a 7 days in advanced.
Sending an email through the FACT outlook account. Once manager responds, send a calendar invite.
Please be mindful to inform managers in case rescheduling or coverage is needed for any assigned cases (applies to TS / SLS / GAP)