Emergency Response
Recently there was a shooting on Troost. What are the three main steps you should take during an active shooting?
What is Run, Hide, and Fight?
This is how a phone be answered? Give demonstration.
What is: Thank you for calling Doctors Equipment Service. This is (name) how may I help you?
When may an employee return to work following GI symptoms or a fever.
What is after you are fever free and or GI symptom free for 24 hours?
What equipment would you reccomend a for a customer who wants to buy the most supportive mobility aid for someone who stands and walks?
What is a walker with four feet?
This is our accrediting body.
What is Joint Commission?
For safety this equipment must be secured with a chain or be in a holder due to risk of becoming a projectile.
What are compressed gas cylinders?
How should you interact with a customer coming into the store?
What is stand up and go to the counter and greet the customer?
This is the purpose of Personal Protective Equipment.
What is to provide a layer of protection to reduce the potential for injury or illness?
This equipment is used by individuals who have difficulty ambulating longer distances but is not ideal for mobility in the home or tight spaces.
What is a scooter?
This is an alternate option that may be available on some equipment when outright purchase is not feasible or long term need is not expected.
What is renting?
What should be done to signal a manager to come quickly?
What is use the code word Streusel?
This has been a theme of negative google reviews and is a focus for improvement.
What is customer service on the phone?
When in what time frame should documentation be completed.
What is as soon as possible but no later than 24 hours after the the reason documentation is needed?
This piece of equipment is used in a bathroom to help with personal hygiene and can help prevent skin breakdown.
What is a bidet?
This entity is responsible for certifying medical equipment.
The FDA (Food and Drug Administration)
In the event of a fire in the front show room what should staff do if there are clients in the waiting room?
What is encourage them to evacuate with us but do not put your self in danger to evacuate them?
When a client is venting angrily about a delayed wheelchair delivery this technique should be implemented.
What is de-escalation?
When a staff member leaves their computer they should perform this quick action to help ensure patient data remains safe.
What is locking the computer (Windows button+L)
This piece of equipment is used to sterilize various medical equipment with high temperature and pressure.
What is an Autoclave?
The durable medical equipment industry in the US is valued at over this amount.
What is $80 Billion?
This should be your response to questions from a reporter following a serious event related to work.
What is provide no comment or direct them to talk to management?
This technique is used to provide additional items to better serve a clients needs. These could be reccomended for a basic item and a step up for a manual wheelchair.
What is upselling and a foam cushion to a gel or rojo cushion.
This is a tool that can be implemented on smart phones to limit notifications but still allows urgent calls and texts to come through. This can be turned on manually or setup to be on a schedule.
What is do not disturb?
Found under the focus tab on iphones and under notifications on android.
This is a system that may be used to allow a client with limited to no use of their arms to control a power chair.
What is an eye gaze system or sip and puff?
This certified specialist must be on staff for a distributor to assess a client, measure them and configure seating devices in order to be able to bill Medicare.
What is an Assistive Technology Professional (ATP)?