Welcome & Mission
What department is responsible for creating safe, supportive, and welcoming residential communities?
Residential Living & Learning
How should a DA answer the phone when working at the desk?
Professionally with hall name, role, and name
What platform is used for professional mass messaging to residents?
Roompact
When are quiet hours?
10 PM – 10 AM
What law protects student information?
FERPA
What role serves as the first point of contact in the residence halls?
Desk Assistants
What phrase should you never say to residents?
“I don’t know”
What app should DAs use to check their shift schedule?
Roompact
Who can have alcohol in private rooms?
21+
Can you share resident information?
No
Which core value focuses on creating an inclusive and welcoming environment?
Inclusivity
What must always be verified before issuing a key?
Resident ID
What should you check every day?
Work email
What is strictly prohibited?
Drugs
What is the grace period for being late?
5 minutes
Who makes up Phase II staff?
CD, GCC, RAs, DAs
What shirt must you wear on shift?
ETAMU shirt
What messaging app should be professional and spam-free?
GroupMe
How many guests per resident?
2
If you miss a shift, what must you do?
Find coverage
What does a DA represent at the front desk when interacting with residents and guests?
Professionalism
What should you do if you don’t know an answer?
Escalate or find out
How should communication always be?
Professional
What is the max number of people per room?
6
What type of information is confidential?
Student/resident info