Fast Facts
What is the law that means we cannot give out any information?
Bonus: The saying that Haley, Garrett, & Gabbie say when explaining it.
What is FERPA?
Bonus: When in doubt, don't give it out!
The Fire Panel is going off at 2:00am. It says that an exit door was opened. What is protocol?
What is calling the RA on duty and reading what the fire panel is displaying?
Can DAs wear headphones?
What is no?
A parent calls at 3:00pm on Monday. They asking for a Wellness Check on a resident. Who do you call?
Bonus: What information do you give to the parent?
What is the Complex Director or Hall Coordinator?
Bonus: NOTHING
What building has a cage surrounding the desk?
What is (Jayhawker) Towers?
What are the two (2) distinguishing factors of the lockout keys?
An asterisk and should be painted with red nail polish (blue if bedroom door)
A tornado watch is in effect. What is the desks role?
Where do DAs login to clock their time and make sure they get paid?
What is KU HR pay?
The DA after you is not answering any messages and has not shown up to their shift. What do you do?
What is the No Call No Show procedure?
Which two (2) desks are open for tours during the Academic year?
Bonus: Name the tour days & times.
DHC: Monday - Friday 11:00am-4:00pm
Crawford: Monday - Friday 2:00pm-4:00pm
What information can you give out to Police when they come up to the front desk?
A resident comes to the desk around 12:00pm on Wednesday. They state that their toilet is overflowing. How does the desk procede?
What is submit an emergency service request on Maximo and let their AA know.
What is the KU Desk Staffs Dress Code?
What is Jayhawk Apparel, plain t shirt, 5 inch inseam pants, and closed toed shoes?
A drunk resident comes up to the desk around 11:00pm. They are making threatening comments. How does the desk respond?
Who is the RA on duty?
Name the 2 (two) buildings that have apartment and bedroom door keys.
What dates and times are the Admin Associates available?
What are Monday - Friday from 8:00am - 5:00pm
A resident comes to the desk on Saturday at 4:00pm. They are having concerns about their roommate. Who does the desk call and what information do they give?
Who is the RA on duty and the resident name and room number?
Who do DAs contact for scheduling concerns?
Who are the Desk Managers?
A car is on fire outside of the residence hall and 5:00pm. Who does the desk call?
The Fire Department and the RA on duty.
What desk is the HUB for the HERE apartments?
What is GSP?
Who is the Executive Director of Housing & Residence Life?
Who is Sarah Waters?
A KUPSO officer comes into the building. How does the desk respond?
What is asking them why they are here and notifying the Hall Staff and ACD on duty?
A desk concern (no call no show, DAs consistently late, no comments in the Comms Log) is occurring. Who do you contact?
Who is the Admin Associate of your desk?
A Hall Staff member came up to the desk asking for charges to be removed for a resident. How does the desk respond?
What is the desk staff informing the Hall staff to reach out to the AA of the desk?
What desks have Co (team) desk managers?
What is Stouffer, DHC, Downs, Naismith.