Show:
Places and Spaces
Who's Who at the Desk
Key(s) Card(s)
At Your Service!
Potpurri
100
The paper for photocopies and printers is kept in this lower level, or basement, room. It's also the main hub for deliveries.
What is the mail room?
100
These employees make up the majority of the desk employees. You probably are one!
What are student employees?
100
Only staff/SDM/& leads can check out this key unless you are scheduled to open or close the Express Desk. In that case, you can sign it out to yourself.
What is the master key?
100
This is the correct way to answer the telephone while at the desk.
What is "Jackson Library, Check Out Desk, How Can I Help You?"
100
Tick Tock! Sign into this at the beginning of your shift and sign out when done. Make sure you choose the correct code (if you have more than one) and read any messages that pop up.
What is Time Clock?
200
Library 32 is more commonly known by this name. It was named after a former UNCG professor and acclaimed poet.
What is Jarrell Lecture Hall (just Jarrell or Jarrell Hall will work too)?
200
These employees are students with additional responsibilities, like entering the override code, registering patrons, and training.
What are lead students (or leads)?
200
Use this color sign-out sheet when signing out any key except the master key.
What is white?
200
Refrain from adopting this posture while sitting at the desk. Your parents and chiropractors would approve.
What is slouching?
200
This is the largest bill for which you can make change at the desk.
What is a $20 bill?
300
Room 974 is also called this. It houses 1,300 volumes, collected over 40 years, from Rabbi Magid's personal library that he generously donated to the University Libraries.
What is the Jewish Studies Room?
300
These employees are students who act in the capacity of staff while on the checkout desk.
What are Student Desk Managers?
300
If a patron has no other printing resources, we can offer them the use of this card. They can either give us money to put on it or hope that there is enough on there already to release their print jobs. Always accompany the patron if they use it!
What is the guest card?
300
Give the person on the other end of the telephone line this information before transferring a call. That way, if the transfer doesn't go through, the patron will have the information they need to call the right department instead of calling back to the desk.
What is the telephone number you're transferring to (the other telephone number).
300
One dollar bills are grouped in stacks of $25 in the change drawer. If you need to pull from an unused stack of ones, do this so the next person knows that the stack has been used and now contains less than $25.
What is take off the rubber band (or get rid of the rubber band, take them out of the rubber band and put back, etc.)?
400
There is a color printer located in this area on the first floor. You can see it from the Check Out Desk!
What is the Info. Commons or CITI lobby (either will work)?
400
These employees do everything everyone else does and handle certain specific tasks, assist with agitated patrons, and have specific job duties outside of the desk.
What are staff members?
400
Staff members decide when to use this library-funded printing card to compensate patrons for messed-up print jobs.
What is the reimbursement card?
400
~Don't leave me hangin' on the telephone~ Answer the telephone by this "magic number" ring.
What is the third ring? Bonus Points if you can identify either of the two songs referenced :)
400
2 part answer: Lost UNCG IDs go in this drawer, while all other IDs and items of value are locked here.
What are the change/cash drawer and the lockbox?
500
Get a life! We mean the magazine, of course :) The Life Magazine room is really a closet in this larger room.
What is the Sort Room?
500
These people share an office behind the check out desk.
Who are Marilyn Hanichak and Lois Barnes (Marilyn and Lois are fine)?
500
Patrons purchasing a guest card from the Spartan Card Fill Station must have exactly this paper bill to buy the card. The machine will take larger bills, but it won't give change and any additional money is lost.
What is a one dollar bill?
500
You may be the queen bee, but if you're catching up on the buzz with friends or coworkers and a patron approaches, do this.
What is stop your conversation and help the patron?
500
In the event of a fire alarm or other evacuation, head to this location for attendance and further instructions.
What is the Stone Building Sign?