Front Desk
What time are receptionist expected to be here?
8:50
How long after a CoolSculpting appointment can we book a consult?
One hour into the appointment
What are the procedures that we require a deposit for?
CO2 and threads
What is the recommended number of lhr sessions?
12, with touch ups 1-3 times a year
What is the product discount for friends and family?
25%
Name three opening tasks on the front desk daily list.
Get numbers ready for huddle.
Cash count.
Voicemails and texts.
Paperwork, PA, Alle, Aspire.
What CS machine do we use?
CS elite
In what circumstance would you book an injection follow up appointment?
If it has been 2 weeks since their initial appointment and they call in saying the have a spoked brow or something along those lines.
Do NOT offer anything for free, if they need more Katie and Jackie will decide if it is comped or not.
How much time do we book out for a basic chemical peel with dermaplane?
One hour, we don't need to add time to these appointments unless the provider specifically says or they are doing more than one add on.
What is the new no show/ cancelation fee?
$75
What is the code for a paid in full al a carte laser hair removal membership and how much does it cost?
Hauslhrpif
$720
If a new client calls in asking about CS but doesn’t book an appointment, what do we do?
Add them into the system and put their last name as 'CS inquiry'
What is standard tipping for injection treatments?
$20-$80
Clients don't like to leave a percentage with inj because it is a very high ticket treatment
True or False?
We only treat a tattoo removal client for 12 sessions.
False, we treat it until the tattoo is gone or the client is satisfied
If a client calls in wanting to prepay for something, who do we put as the seller/ provider?
The last provider
What are the categories you don’t include when doing nightly numbers?
Credit and award points.
Name two large and two small areas of CS.
Ab, arms, flanks, back bra
Inner thigh, submental, bra pocket, banana roll, outer thigh
Name at least 4 allergan fillers.
Juv ultra
Juv ultra plus
Volbella, Vollure, Voluma
Kybella
Name 5 brands of medical grade products that we carry.
SkinC, Skin Better, Skin Medica
Vivant, Alastin, Elta md, ZO
If a client can't pay for their treatment, what actions do we take?
Explain the situation to them calmly
Let them know they can't leave until they pay
They can call someone to help them
Grab someone from management if you are nervy
This is shoplifting and is very spooky
What are our core values?
Inclusivity, client first, honesty, accountability, results driven, earn trust, community centered, growth mindset
Name as many CS wow factors as you can.
Dedicated CS provider, result promise, #1 in utah, Allergan trainer
Name at least 3 galderma fillers.
Restylane, Contour, Define
Kysse, Lyft, Refyne, Silk, Sculptra
What machine do we use for IPL and Frax?
Nordlys
What is the skincare promo/ product of the month for December?
Holiday glow package - Free diamond glow
Full size tns, ha5, instant bright eye cream, retinol .25 and spf
Travel size aha cleanser and 3 instant bright eye masks