What Juan Wants You To Know!
What’s Juan's #1 Rule at the desk?
Name two ways to get ahold of Anna
Phone (406-439-3447)
Email (Amdenali@gmail.com)
True of False: Music is allowed at the front desk.
True (appropriate music at a low volume from the computer speakers or the radio at KDUR)
What do you need to take to give our equipment?
something valuable
What is FLC’s radio station?
KDUR
Customer Service, what does it mean?
Name two of the places to look for shift coverage.
Sharepoint shift coverage form and Workgroup chat.
What do you need to fill out if the police are called?
Incident report (provided on Sharepoint)
When do you print a new tabling sheet?
At the end of the last shift and following the printed instructions.
Where do you send people that need a new Skycard?
Skyhawk Station or the website to order a new one.
Does Juan care if you miss a shift?
Yes, it is always your responsibility to get your shift covered
What is Anna's biggest Pet peeve?
Poor Communication about shift changes.
What are the hours for the Post Office (mail office) and SkyStore during the week days?
Post Office: 9:00AM-4:00PM
SkyStore: 8:00AM-5:00PM
How many doors do you need to lock for closing the building?
14
Where can people get free masks at FLC?
The Info Desk!
What is the correct way to answer the phone?
Fort Lewis College Information Desk, this is Juan. How may I assist you?
Tuesday-Thursday 1:00-5:00pm (Wednesdays 12:00-4:00pm)
What are three items that will result in immediate termination?
Theft
physical violence
being under the influence
fraud or lying
consistent tardiness or absences
missing mandatory meetings
How many tabling spots do we have now?
3
If people want to leave brochures, where can they place them?
by the ping pong table/ "information" area by the LC
What are 3 (there are more than 3) desk etiquette items you should know?
Cease personal convos, food products (out of sight), keep desk looking organized and cleaned to have a professional look, don’t leave personal items at the desk
What is the emergency building policy?
Lock all cabinets and put away anything of value, calmly exit the building, as you go out the lobby, encourage those in the lobby to exit the building but do not wait for them
What can't you clean at the front desk with a disinfectant solution?
Radio, AT3000 screen, Computer monitor screen, keyboard and mouse. These are cleaning with the wipes!
What types of refunds do we have?
Coca-Cola Beverages, FLC Snacks, Change (quarters)
What meeting rooms are on the second level of the SU?
Colorado 211, Ballroom, 212, La Plata 213