Things Juan Want You To Know!
Can you use your cell phone at the desk?
Where is SUN 164
This is Student Union and Event Services Office.
What is the standard attire for the desk?
Polo, name tag and picture up on the door.
What do you need to get as collateral for someone to check out gaming equipment?
something valuable such as their Skycard.
What is FLC’s radio station?
KDUR
Customer Service, what does it mean?
Can you log-in with your personal log-in at the Info Desk computer and EXPLAIN your reasoning?
No, please only use student log-in due to templates, lost and found, and emails
What do you need to do to refund a someone money or a voucher for a faulty snack or drink machine?
Collect the machine number that is in question first, refund the money or offer a vouch. Then document the machine number in the log sheet accordingly, and email Amber and the supplied Coke contact reporting the faulty machine and refund.
If a poster doesn’t have a date, how long do you stamp it for?
2 weeks
What must you do if you plan on missing a shift or need to call in sick?
You must find coverage for your missed shift. it is always your responsibility to get your shift covered. Please communicate your needs with your co-workers via the text message chain, or on the app.
Where is SUN 103?
This is the Vallecito Room.
What is first policy in our manual and the most important thing the Info Desk provides?
Customer Service!! It is in the way greet our customers, answer the phone, help people find a classroom or event space. It is also in the way we try our best to find the owner of a lost Skycard and the offer a free mask to someone in need.
How many doors do you need to lock for closing the building?
12. We no longer need to lock our single Post Office door nor the north loading dock door.
Where do the Information Desk labeled white boards go?
At the end of the night, they get stored in the Gaming Room.
What is the correct way to answer the phone
Where is SUN 170?
This is the Animas Lounge.
What are three items that will result in immediate termination?
Theft, physical violence, being under the influence
Who do send someone looking to reserve a table?
If people want to leave brochures, where can they place them?
by the ping pong table/ "information" area by the LC
What are 3 (there are more than 3) desk etiquette items you should know?
Cease personal convos, food products (out of sight), keep desk looking organized and cleaned to have a professional look, don’t leave personal items at the desk
Where is SUS 37?
This is the Breezeway that is located downstairs outside of of Skystore and can be reached by using either the outdoor staircase by the main entrance or the going down the stairs that lead to the Skystore and going outside and to the left. This not to be confused with SUN 37A, which is the GL's workshop space downstairs across from the PO and NAC.
What do you need to fill out if the police are called?
Incident report
What types of refunds do we have?
Coca-Cola Beverages, FLC Snacks, Change (quarters)
Where is the Grub Hub?