ORDER UP
Customer calls in and they don't have their account number, or phone number. What can you ask to pull up their account?
Can I get the name of your company/Business Address/Name of a listed contact/Email?
CPA wants to do a return [for their son] and "No I don't have my dang order number!"
Bonus +50 pt version their son's name doesn't come up.
What was the phone number used at the time of the order, or email address of the person who placed it?
Customer wants Air filters. What are questions we can ask?
What is the size (LxWxH) of your filter?
Beyonce?
Yes.
When telling you the item numbers, the Customer's Es, C's, G's, V's, Zs sound the same.
[Open ended] But any questions asking for clarity.
Customer wants to cancel their order.
What's the reason for cancellation?
Customer needs help finding a Pallet Jack, but he doesn't have a part number.
What information do you have on the Pallet Jack?
Your timecard.
D:<
Did I fill mine out?
Customer wants to place an order for 4 v-belts. What's a question to ask to understand the customer's urgency?
How Soon Do You Need This?
Customer got a FOC for a missing item, but later found their original order.
Would we like to keep this order or work on a return?
Customer wants a 3000lbs electric pallet jack. What are some filter questions we can ask to find the correct one?
[OPEN ENDED]
How long are breaks?
15 mins, twice. Before and After Lunch.
Customer wants to pick an order in Portland.
Portland, OR or Portland, ME
Someone who is NOT a customer calls about a package they received.
What information do you see on the label?
Do you see an order number, tracking no, PO number?
Customer wants an item but it is NOT in stock or available till next June.
How much wood could a woodchuck chuck, if a woodchuck could chuck wood?
As much wood as a woodcuck could chuck, if a woodchuck could chuck wood.
The Customer mentions wanting to pick up an item, they are dead set on, at 442 but the item is 468.
Would you be will to travel a little further to get it/ Would you like to have the order expedited to you?
Customer wants a credit and rebill on two different accounts. The accounts have the same name but the only have the standard information for the one.
[Open ended] What information do you have the other account? Questions on POs or Order numbers you can put into SOE would do wonders here.
The customer is torn between three item numbers with no notable distinction between them in the comparing function on GCOM.
Would it be alright if I transferred you to a product specialist?
The 95th Oscar Nominated Actress who should have won Best Supporting Actress a million times more than her co-star who was good in the movie but not better than her in any reasonable measure.
Who is Stephanie Hsu?