ITIL
This is the original meaning behind the acronym "ITIL."
What is Information Technology Infrastructure Library?
This is the latest Production ready release of ServiceNow.
What is the Orlando release?
This Agile framework uses "sprints" to accomplish work within a one to four week timeframe.
What is Scrum?
This person recently celebrated his/her 31-year anniversary with KP.
Who is Jenni Reed?
The date when KP first opened their doors.
What is July 21, 1945?
These are the five core stages of ITIL.
What are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement?
This is ServiceNow's workflow automation tool that promotes low-code/no-code principles.
What is ServiceNow Flow Designer?
This Agile framework focuses on managing the flow of work whose name translates to "sign-board".
What is Kanban?
This person in sometimes mistaken for Grizzly Adams (or Keanu Reeves).
Who is Matt Dobbs?
KP's marketing and branding centers around this one word.
What is Thrive?
This ITIL process is primarily responsible for governing changes to Configuration Items.
What is Change Management?
This person is ServiceNow's newest CEO.
Who is Bill McDermott?
These are the three roles on a Scrum team.
What is Development Team, Product Owner, and Scrum Master?
When in season, and not in a pandemic, this person can be found on a baseball diamond where he coaches a girls softball team.
Who is Troy Holmes?
These are the 9 functional areas that make up KP IT.
What are Care Delivery Technology Services, KP Digital, Corporate Services IT, Health Plan IT, IT BIO, IT Operations, Personal Health, Finance, and Human Resources?
The central authority for all components that must be managed to deliver an IT service.
What is configuration management database (CMDB)?
This was the name of the release of ServiceNow after switching from Season/Year naming convention to world cities starting in 2012.
Bonus: 2012 also marked this milestone for ServiceNow.
What is the Aspen release?
Bonus: What is the year that ServiceNow became a publicly traded company (specifically, on June 29, 2012)?
This agile-based methodology combines cultural philosophies, practices, and tools to increase an organization's ability to deliver and maintain a solution.
What is DevOps?
The approximate ratio of contractors to FTEs on the core SN Scrum teams (i.e., excluding the 2 federated teams).
What is 60-40? (FYI: It's closer to 70-30 when you include the other ITSS teams like ATLAS and CMDB.)
This is the current number of KP members.
What is 12.4M?
A 4-stage cycle for process management.
What is PDCA?
This was the name of the company before it took its current name of "ServiceNow."
What is Glidesoft?
These DevOps key principles are referred to as CI/CD.
What are Continuous Integration and Continuous Delivery?
This person was a wizard before morphing into a superhero.
Who is Veena Kolli?
These are the 8 regions where KP provides care.
What are Northern California, Colorado, Southern California, Georgia, Hawaii, Mid-Atlantic, Northwest, and Washington?