ADT4T 1
VSS 1
GENERAL
ADT4T 2
VSS 2
100

What is Azure for Students Starter?

Azure for Students Starter is a Microsoft program that gives students free access to various Azure cloud services and resources.

You don't need a credit card to join the program. The free services include Azure App Service, Azure Functions, Azure Notification Hubs, and many others. You can upgrade to a pay-as-you-go subscription to deploy more resources.

100

After the domain association through Business Center portal and having the correct permissions to manage their MPSA agreement, how long will it take for the customer to access the VS admin portal?

Within 24 hours

100

What is your CPE Goal/Passing score?

4.5 for VSS | 4.45 for ADT4T

100

What is Azure Dev Tools for Teaching?

Azure Dev Tools for Teaching puts professional developer tools, software, and services from Microsoft in the hands of faculty and students. Plans in the program are part of various academic Volume Licensing agreements.

Students receive developer tools at no cost--everything they need to create apps, games, and websites. With this access, students can chase their dreams, create the next breakthrough in technology, or get a head start on their career.

100

What link will you provide the customer if they want to purchase a Cloud subscription as a first-time user?

200

How many sub domains can a student add to their subscription?

None, students are not able to add domains as this option is only available to admins.

200

How do I leave the Visual Studios Dev Essentials program?

To leave the program, select the Subscriptions tab, locate the entry for Visual Studio Dev Essentials, and select the "Leave program" link in the far right column.

200

What is your HR% Goal or Passing score?

85%

200

What is Azure for Students?

Azure for student is a Microsoft program that provides students at higher-education institutions with access to various Azure cloud services and resources.

Joining Azure for Students grants you $100 in Azure credits, with no credit card required. This credit is valid for one year. You can renew each year that you're an active student to get an additional $100.

Your subscription includes free access to select versions of services like Azure Virtual Machines, Azure SQL Database, Azure Blob Storage, and more. You can deploy resources for these services after you join.

200

What steps should you take to maintain access to your Azure monthly credits if your Visual Studio subscription expires?

  • Renew your subscription
  • Purchase a new subscription
  • Transfer your Azure resources to a different Azure subscription that includes the Azure dev/test individual credit
300

When can a customer cancel their Azure for Students subscription?

At any time.

300

Who manages Visual Studio subscribers?

  • Super admins and admins
300

What is the KB Article ID for the Updated Strike Process?

Article ID: 4577592

Reference: Heads Up! | Updated Strike Process

300

What are the 5 things you can do with your Azure for Student subscription?

  • Deploy an app by using Azure App Service.
  • Deploy a virtual machine by using Azure Virtual Machines.
  • Deploy a SQL database by using Azure SQL.
  • Convert speech to text by using Azure AI Speech.
  • Customize image recognition by using Azure AI Custom Vision
300

If no email address is set under the 'Contact My Admin' feature, who will receive the email that the subscriber initiated?

All admins on the agreement will receive the request.

400

When does Microsoft exercise its rights to remove resources, virtual machines, and websites associated with an Azure for Students offer?

The subscription is inactive for more than 90 days.


reference: Azure for College Students—Offer Details | Microsoft Azure

400

If a customer didn't renew their VS retail subscription, how long does Microsoft keep their data? 

360 Days

400

When was the update about 'closing all unresponsive customers with or without a solution' as part of the Resolve-External tagging sent out?

August 26, 2024 - was sent by Roe, HEADS UP | VL/DEV | UNRESOLVED CASE STATUS.

400

In how many countries is Azure commercially available?

140

400

What is the main requirement to use the "contact your admin" feature in Visual Studio?

The main requirement to use the "Contact your admin" feature in Visual Studio is that you must have a Visual Studio subscription associated with an account that has administrative privileges.

500

What are the 2 scenarios where the edit feature can be used for? (Answer should be verbatim as documented on our resources.)

Answer:1.) A user has verified their account, accepted terms and conditions but somehow are NOT tied to a subscription. i.e. Subscription ID field shows as N/A. This user will show up as a “Direct” user in MISEM and will only have access to the 13 free downloads.  You can add the subscription to their member profile and give them access to their institution’s subscription to fix this.

2.) If the user is attached to the wrong subscription, you can correct this (remove them from the wrong subscription) and attach them to the right subscription.

500

In a post, when a customer from MCT reported a trouble accessing their Visual Studio Benefits, it was mentioned that this case requires escalation to the Learning Rangers Team. What is the subject line of the post, who posted it and when was it posted?

Answer: Subject Line: VSS Benefits Issue for MCTs
Posted by Dante De Pano on October 17

500

For FERs received, identify their _________ based on the information found on DfM and Tools. Ensure to have this is followed for all our Open cases today until the end of the month or until a new announcement is posted.


You may use this approved verbatim as part of your response. “Due to the recent _______ in Spain, we have extended the activity period for cases to provide affected customers with additional _______ to respond to us. Our priority is to ensure you receive the necessary customer service while considering your safety and well-being. Please stay safe, and we look forward to hearing from you soon.”

  • Answer: location, calamity, time
500

What should you do first if a user receives the error message 'Unable to complete Azure for Students verification'?

Check CMAT/CSAT to see if their Azure for Students or other Azure subscriptions were cancelled for "Financial Fraud".

500

What should a user expect to happen to their Azure credit if their Visual Studio subscription is removed by an admin?

When your subscription is removed, user will no longer accrue individual Azure credits. The credits you accrue remain available for 30 days. After that time, your assets are no longer be available.