Trelica General Knowledge
When a partner or reseller is involved in a Trelica deal, can they request a trial on behalf of the customer?
No, the customer must request the trial
The customer can then invite the partner to their account. This is because each trial is tied to a single customer domain, and multiple customers cannot be managed under one instance
_____ is a technical requirement for anyone using Device Trust Core, so they'll need to be sold together.
EPM
Onboarding DT:
Is enablement needed to upgrade from
DT Core to DT Connect? (Y/N)
Yes, especially for IdP integration. OB (Onboarding) likely involved
What happens if a previous Kolide customer also has other products with us / how does renewal work?
A customer is looking to ensure managed & unmanaged devices are registered & compliant before they access work apps. They are also using Okta. Would they benefit from Core or Connect?
Device Trust Connect
What is the minimum number of managed identities a customer must purchase to use Trelica?
100
Device Trust Core is designed to secure both ____ and _____ web apps, Device Trust Core enforces device compliance checks via the 1Password browser extension.
SSO & Non-SSO
Competition! Name one competitor of Trelica
Torii, Zylo, Zluri, Lumos, Bettercloud
Which customers need to cancel their current subscription and start a new account in order to buy Device Trust Core or Connect?
(Name at least 2)
Customers on MSP tier, Team tiers using in-app purchases (Apple), Individual tier, and Family tier.
What leading IdP's will Device Trust integrate with (list 3)
Okta, EntraID, Google Workspace
For EPM we use "licenses/seats", what language does Trelica use?
Managed Identities
Device Trust Core & Connect have ___+ pre-built health checks (number)
100+
If a client says they don't need EPM and only what Device Trust, what do you do?
The Device Trust Connect SKU can be sold as a single product without EPM, although this means the customer will not have the Extended Device Compliance feature set enabled
If your EPM customer is paying by Stripe/Rippling and customer does not want combine Trelica into one contract what do we recommend doing?
We recommend creating a separate account to sell Trelica as a standalone product. Please create a Revenue Operations Case for Deal Desk/Quote and include the contact information from the account, we will create the separate Salesforce account for you
Name 4 out of the 7 IdP's that Trelica integrates with
1. Azure in China
2. CyberArk Identity
3. Google Workspace
4. Jumpcloud
5. Entra ID
6. Okta
7. OneLogin
Initial Onboarding will focus on 1-2 product areas over a X - X week period.
2-4
What is the minimum number of licenses required to purchase DT
(DT) - "We already utilize an MDM, we don't need Device Trust". What are 2 major features DT offers that MDM's do not?
1. Real-time device health checks
2. Ensure device is registered to known user
3. Supports reaching compliance with a great user experience. Reach 100% compliance across managed and unmanaged devices in days
4. Privacy protection
5. Linux compatibility
6. User self-remediation & education
7. Managed and unmanaged devices
Can customers on legacy Teams standard or early adopter plans purchase Device Trust Core or Connect?
No, they must first upgrade to the Business plan and then purchase Device Trust Core or Connect
A customer is looking to ensure managed devices are compliant before they access work apps AND does not have an IdP. Would they be a best fit for Core or Connect?
Device Trust Core
Name 4 out of the 6 solutions Trelica offers
1. Discovery & Shadow IT
2. Spend Optimization
3. Contracts & Renewals
4. Automation and SaaS Ops
5. Employee on/off boarding
6. Access Management
What is the price for Device Trust Connect and Device Trust Core per user?
Connect: $132/user/year
Core: $84/user/year
(DT competition)
______ is a feature within Cisco Duo that checks device health and trust status at the time of authentication.
Duo Device Trust
Which of these two customers will automatically get access to Extended Device Compliance?
Existing Device Trust customers or Existing XAM SKU customers
Existing XAM SKU customers
Name 2 out of the 3 industries that may not be a good fit for Trelica
Government, Banks, Transportation