TSG
Unlike Calibration Error, this code only happens when the system gets stuck on the calibration screen
023 would not accept calibration
___ is when that the problem happened,
____ is when we find out about it.
Issue Date, Awareness Date
Patient Account Name is also the __
Username
What three Call Flows do we have in ATR?
Regular, High Volume, and Call Back
Bonus question: Kursten can make one up off the top of his head or I can just give you 100 points based on time left.
It's likely that this code follows a 020
022 Discomfort During Use
You can determine what pathway you go in OSC using what
the Pathway in the TSG, bottom right corner of TSG code pages
We can find the cell service provider in SST, True or False
False
What 3 inquiry codes are most likely used when helping Medicare PTs upgrade their RCVRs
891 Educate Downloading/Install Update Tool, 894 Educate Updating receiver, 895 Educate Authorization Code
in OSC, question 025.3 answered "Yes" will result in what?
M25 instead of 025
Unlike 076, this is what happens when a portion of the wire in the body or appears shorter on the sensor pod.
048 Broken Sensor Wire
Customer Search/ EBS Lookups is acceptable.
What Event Type and Event SubType filters would be on for a 089 in our Share Tool Identifiers from the TSG?
Event Type - Transmitter, Event SubType -BatteryLow
Whats different about Canadian Addresses from American PTs?
America has zip codes, canada has postal codes. Postal codes can be alphanumeric, zip codes are not.
Someone had a bad RCVR and got it replaced with 3 months left on its warranty. 4 months later the PT calls in with RCVR issues- should we send another replacement since he hasn't gotten a year out of the replacement RCVR?
No, you use the original Warranty time frame, and at this point in the call would be 13 months from ship date or warranty start.
List the 5 Audio/Vibrate codes related to the RCVR
080 Intermittent Audio Output, 081 No Vibration, 082 Low Audio Output, 083 No Audio Output, 085 Intermittent Vibration.
Select No on the RGA window and for the reason select Product Unavailable
What Event Type and Event SubType filters would be on for a 090 in our Share Tool Identifiers from the TSG?
Event Type - Transmitter and Event SubType - FatalError
You can't find the complaint code you're looking for in OSC despite trying your best. What document can you use from the After Training Resources?
Above the Fold - OSC Map
IM AGAINST ANIMAL ABUSE, DO WE USE ANIMAL PRODUCTS IN OUR SENSOR ADHESIVE?
nope, sensor adhesive in product codes one page says no bovine.
DAILY DOUBLE: if the Answer to the first question of this code is "No" you also need to create a 040.
050 Initializing Screen W/Out Manual Restart
For Download Identifier on issues related to a mobile device we should put ___.
Username for CGM App/Website
DAILY TRIPLE?!?!?!?!??!?!
You're not finding the Canadian PTs TX showing up when searching. What is most likely the issue if you know they use a phone with data?
You are not logged into the correct Endpoint
DAILY DOUBLE: Using your Product Codes One Page give me every RCVR Serial number for the different G6 RCVRs
I didnt wanna look them up on the thing so you better have gotten them right...
Okay ill stop being lazy its STR-OR-001, STR-OM-001, and STR-GS-102
If someone has a RCVR and two TXs, but is experiencing signal loss with the one connected, what troubleshooting step can we take to determine if the RCVR or TX is at fault.
Test the second TX.