TCD'S
What is the TCD for IDT Toll Free Phone for IMF?
0208
1017
How should you greet the caller by telephone?
Title, name and ID#
What is the most popular Christmas song played?
All I want for Christmas
What tab on Serp is colored orange?
Who/Where
What TCD Over the Phone Interpreter (OPI) Service?
0308
TP has a balance and wants to speak with bal due department; what extension would you transfer the call?
1010
Can we accept any calls when TP is calling from a collect line?
NO
What song did the Temptations sing?
Silent Night
How many Quick Links are on Serp Tab?
nine
What TCD is used for Address Change?
0144
Where would you transfer a call regarding Advance Child Tax Credit (AdvCTC) / Reconciliation of AdvCTC?
1020
five to seven minutes
What Christmas song did Bing Crosby sing?
White Christmas
Where can you find the Feedback Tab?
bottom of the screen
0249
IF the caller has questions regarding Exemption: Dependents, where would we transfer the call?
1095
What are we Rocking Around?
The Christmas Tree
I want to get a copy of the 1040 instructions; what tab would I go to?
Forms/Letters/ Pub
What TCD is used for Where's My Refund (WMR)?
0029
The caller is calling about Form 14039 Identity Theft Affidavit: and wants more information. Where would we send them?
1020
When we hear the fire alarm while on the call, what should you advised the caller?
In the event of a building emergency, such as fire alarms, drills or other emergency evacuation, apologize to the taxpayer and request the caller to contact the office later in the day or on the next business day and end the call.
What sings Mary Did you Know in 1991?
Micheal English
TTG