SightPlan
When is a lock out considered an emergency?
Dead Keypad
What is the minimum sentiment score per property and what is the minimum per collection?
Property-3 / Collection- 4
What is the mid-lease transfer fee?
= 1 month rent
How many days or months are we required to provide a resident with a notice of rent increase?
180 days or 6 months
How many days does Essex require to complete a Final Deposit accounting for past residents?
21
Who is the final assignee on the on-call tree when no-one else responds?
DCM
What is the maximum allowable payscan error rate?
5%
What are 2 ways a resident can provide their notice to vacate?
In writing and phone/message
What type of notice is used in order to legally enforce a severe hoarding situation?
10 day notice to comply or vacate
What is the goal for reimbursesable collections per property?
40%
How many move-out photos per category are you able to upload on your moveout work order?
10
What is the UBU completion rates per quarter (Q1-Q4)
Q1-30% / Q2- 25% / Q3-25% / Q4-20%
How many days do new move ins have to return their MIMO?
1 week
What circumstances allow us to enter an occupied unit without a legal notice?
Emergency/ Fire, Flood, Law enforcement wellness check
If you have an appointment with a resident for a work order, what would be the best status to use for that work order?
What is the maximum allowable turnover cost per turn?
$400
What percentage of concessions do residents get to keep if they terminate their lease early?
Zero
How many unauthorized (not on the lease) occupants are allowed in an apartment home in the city of Seattle?
Unlimited
What are the expected days to complete a work order?
2 days
What % of the total completed work orders should be complete in less than 2 days?
80%
In terms of "level of water contamination", what is category 2 considered?
gray water
What is the Seattle allowable repair timeline for no heat in the unit?
24 hours