Qualifiers
The product price must be less than this amount.
What is $10,000? Or How much is $10,000?
"Do not offer to businesses, trade customers or ________."
What are RVs?
This is the EXACT title of the QRG for Appliance Care.
What is “D&G Appliance Care - In Warranty” QRG?
While the Appliance Care plan is active, it will cover a(n) ______________ number of repairs.
What is unlimited?
This is what D&G stands for.
What is Domestic & General?
The product must be located in the continental _____________ , ____________ , or ______________.
What/Where is United States of America/United States/USA/US, Alaska/AK, or Hawaii/HI?
We cannot offer on products that have these types of warranties (e.g. most countertop microwaves).
What is a Total Replacement Warranty?
This is the EXACT title of the D&G specific QRG that provides you with step-by-step directions to process a payment over the phone with the Consumer.
What is “D&G PCI Pal” QRG?
Damage that occurred unintentionally through handling, which prevents the appliance from working properly.
What is Accidental Damage?
This was the first thing that D&G insured.
What is the transportation of cattle/sheep? OR What are sheep?
An Appliance Care Plan cannot be offered on products with an existing ____________ _____________ ______________.
What is an ESP (Extended Service Plan)?
We cannot offer on products leased from ____________ ____________.
What are Rental Companies?
This must be read, verbatim, to Consumers before hitting the Submit or Next button in the D&G portal.
What are disclosures?
If the authorized technician is not able to repair the appliance, then the Consumer may be entitled to a ___________________.
What is a Replacement?
This is the continent where D&G was founded.
Where/What is Australia?
The Consumer does not have to be the _____________ ____________ , but must be the current owner.
What is the original purchaser? Or who is the original purchaser?
Products involved in one of these, even if already repaired, do not qualify.
What is a Recall?
Complete this when a model shows invalid in the system.
What is the “D&G Invalid Model #” Form?
If the estimated cost of repair ___________ the current value of the appliance, then the Consumer may be entitled to a replacement.
What is exceeds?
This is the year D&G was founded.
What/When is 1912?
Offer Appliance Care anytime the appliance is _________ _________.
What is In warranty?
Products that have ________________ problems or conditions that are not covered by the manufacturer’s warranty (e.g. pest infestation, accidental damage prior to sale).
What is pre-existing?
This must be completed when the reason for not wanting to purchase does not fit any other Wrap-Up Code.
What is the “In Warranty- Not Sold - Other reason” form?
The Appliance Care Plan covers these only when they are in the box when the appliance was purchased.
What is Accessories?
Domestic & General opened offices in this location in 1914.
Where is London? OR Where is London, England?