DGIM Jeopardy

Ticket Scheduling

100

What is the correct smartphrase to send to a patient after issuing a scheduling ticket?

.GMTICKETSCHEDULING

200

If you issued a scheduling ticket and realized you made a mistake, what is the best way to edit or delete the ticket?

Under the main ticket scheduling screen, click the pencil to edit and the X to delete. 

300

How would you create a scheduling ticket to include options for a patient to schedule with only Team 5 providers?

Type in the team number 5 after selecting the subgroup button

Smartphrases

100

What section in Apex do you go to to create, edit or share a Smartphrase?

MySmartphrases

200

How do you create your own smartphrase?

1) MySmartphrases --> New --> Create phrase name and type in text. Click accept

2) In any message, highlight what you want to create into a phrase and click the green plus sign to copy into a new Smartphrase.

300

Explain how you would share a smartphrase with a team member?

Go into the smartphrase editor and under "Sharing" start adding your colleagues names

All thing COVID

100

What is the smartphrase for patients who want to know more about the COVID vaccine?

COVIDVACCINEPATIENTINFO

or 

GMCOVIDVACCINEPATIENTINFO

200

A patient reports in a MyChart message that he has been having mild diarrhea and fatigue for the last two days, what should you do next?

Refer to COVID hotline using the smartphrase .GMCOVID

300

Name the three main steps to pending a COVID order for an asymptomatic patient before sending to the provider to sign.

1) Pend COVID RNA order (and select priority level)

2) Pend RSC Referral

3) Associate the diagnosis

Wild Card

100

Which pool would you send to provide feedback about a misrouted message by staff or provider?

P GMOSH FEEDBACK 2

200

What medication(s) should you avoid taking prior to getting COVID vaccination?

Tylenol or ibuprofen due to blunting of the immune response

300

 A 28 year old patient mentions to you at rooming that she would like to get the Gardasil vaccine. What two things should you do next?

1. Route msg to Auth/ins 2 to check if pt eligible or have pt contact insurance since outside of preventative age range

2. Pend vaccine to be signed so pt can schedule nurse visit once we find out pt can receive.