Admin Console
You put the request "In Process" after doing this
What is creating a ticket
Working on a ticket you should always do this first
What is assign it to yourself
Our team meets annually in Oct/Nov and does this
What is Bowling
The provider doesn't receive the VV link ticket
What is the DH Jira dashboard
All the mailboxes our team is responsible for
What is Do Not Reply, MYC Supports, and Digital Health
A request is submitted with the MRN near the Asterick
What is a Self Request
Ming, Jing, Ken, & Peter are all on this team
What is the Portal Team
What is the Vacation Planner
The green check mark verifies the email is sent
What is the DAR
The mailbox that does not require a response back
What is DO NOT REPLY
The email is the parents and the account holder and the requests states the patient name
What is a parent requesting as a patient
The person responsible for following up on a ticket
Who is the Reporter
You can view in the notes in EPIC what was discussed with a patient/family
What is a CRM
A provider and patient both join a Virtual Visit
What is a simultaneous connection
The mailbox that requires immediate attention
What is the MYC mailbox
A request submitted with 2 MRN accounts in EPIC
What is a Merge
The team you assign a ticket to when there is an error code in the admin console
What is the Portal Team
Notifying Christine, Sue, Steve, and the 3's via email
What is the DHSupportAdmin-dl
You should do this if a patient didn't receive the VV link
What is confirm the email address
This type of letter must have a letterhead, Name of the child, name of a foster parent, length of time, MYC portal access
What is the DCF letter requirement
You can look up the LDAP under this section in the Admin Console
What is Search User Account
The technical support tickets are submitted here
What is the IT MyChildrens- Support Dashboard
The sheet that holds everyone's full schedule
What is the DAILY SUPPORT SCHEDULE Smartsheet
You go to the DAR, right click on the appt, click on Events, click on Send email link
What is the proper way to send the VV link
Zoom telemedicine questions and concerns go to this mailbox
What is the Digital Health Customer Service Mailbox