DIABETES JEOPARDY

Member Intervention Catalogue

100

Collect data is in which section of the Member Intervention Catalogue?

Mandatory Elements

200

Summarize call is what number and in which section of the MIC?

Number 10 and mandatory elements

300

Thank the member and mention your name and that you respresent Brightsky. Is a indication that you are What?

Closing the call.

400

This is the first renewal for the member and the agent ask how the meter and supplies are working for them, this is part of what section in the MIC?

Optional element section of the MIC.

500

If you are speaking with a member and you notice they do not have one of these on their account you have to ask for it and then do what? This is a two answer and two part question.

Secondary insurance and Emergency contact then note in the account.

Guidelines

100

Member has a clear understanding of what was discussed

Effective communicating

200

Please explain the three things you have to educate the patient on before you have gained confirmation to proceed with shipping their supplies.

1.Explain they should be close to finishing their current shipment. 2. Explain their next order is ready to be shipped.. 3. explain or ask how many boxes of supplies they have left. And then ask if its okay for us to ship their next order.

300

True or False "The address we have on file is 123 mockingbird lane blue tx 12345 is this correct? Is this the correct way to ensure the shipping address?

False

400

Inquire if BrightSky is the only supplier Inquire if member has multiple supplier for the same supply type. Ask member not to take enroll with other DTS companies. This is called what?

Warning the patient about having multiple suppliers.

500

Provide specific discussion on all products and quantities to be shipped. Review any items to be returned or actions taken Ensure the member has no additional questions, and understands everything that has been discussed. This all part of the what?

Summarization.