Admissions
This number relates to the number of referrals resulting in an admission
What is the Conversion Rate?
33% of these consider switching companies after one poor event.
What is the referral source.
What rule describes where you will find the majority of your referrals?
What is the 80/20 rule.
This quote is attributed to Peter Drucker, IBM's Thomas Watson, and Arthur “Red” Motley .
What is "nothing happens in American until someone sells something."
The best fried Pickles are found here
What is North County
30 minutes is this standard.
What is the response time required for all referrals.
Feeling unappreciated is #1
What is the reason for switching companies.
You are 70% more likely to sell to this person.
What is a satisfied client.
80% of initial sales calls require this to be effective
What is five follow up contacts.
You don't have to put upo with any Malarky if you call this
what is 888-8-sparky
The data from this application is essential for marketing effectiveness.
What is CRM
This doubles the effectiveness of a service recovery meeting.
What is an apology.
This was the number one reason case managers stopped referring.
what is poor follow-up communication.
This is considered the number one sales call strategy
What is "listening"
This star played the "dude" in the "big Lebowski"
Who is Jeff Bridges
This is required to maximize your conversion rate.
What is a face to face evaluation
This is the average number of people that hear about a customer's negative experience.
What is 15 people.
Over 60 of these are the target of your referrals
What are competing facilities
30% to 50% of sales go to this.
What is "The first one to respond"
OSU Medical Center had another name when built.
What is Oklahoma Osteopathic Hospital
over 40 of these are against us.
What is competing liaisons.
Service recovery is most effective when done this way.
What is quickly.
51% of these will never do business after one of these.
What is "one negative experience".
Retaining current customers is 6 to 7 times less costly than this.
What is "acquiring new ones"
This Oklahoman invented the pressurized flight suit.
Who is Wiley Post