Sale Process
Welcome
What is the first Pillar of the Sale Process?
IOY 30%
IUY 12%
MOY 6%
MLY 8%
What are the key metric goals?
Name one resource we use to close mobile sales
Mobile Savings Calculator Sales Sheet
Partnering with a leader
When a customer wants to switch to Spectrum Mobile and purchases at least three lines with at least one ported line, Spectrum will pay off their existing phone balance. (up to five lines are eligible at $500 per ported line. $2,500 maximum payout per account.)
What is PBB?
Family, Occupation, Recreation, Travel, Entertainment
What is FORTE?
An account with zero core services.
Can be,
•a new subscriber
•a mobile standalone
•Previously disconnected account returning eqt
What’s considered an Internet Acquisition Opportunity?
What is MAAOL?
Multiple Accounts at one location
New and existing Spectrum Mobile Unlimited Plus customers can upgrade their Mobile phones at any time for no extra cost. There are no early upgrade fees, or limits to the number of upgrades allowed.
What is Anytime Upgrade?
Ask for or Assume the Sale
Keep the interaction flowing
Close the interaction effectively
What are the three points of close?
A new or existing account without mobile.
What’s considered a Mobile Opportunity?
Is my personal data stored within eSIM?
No, your device data, such as photos, contacts and mobile wallet information, is not stored on eSIM. Any personal device information you want to keep should be backed up through iCloud, or on your Mac or PC.
Provides coverage for broken screens, loss and theft at the most affordable rate in the industry.
Spectrum Mobile Repair and Replacement Plan (SMRRP)?
Warm welcome
Earn the rights
Communicate and demonstrate value
Assess needs using discover
Recommend complete solution
Earn the sale
What does the WE CARE stands for?
Mobile PSU / Mobile Opportunity Transactions
What is mobile opportunity yield?
Name two new features of Agent OS
- Agent Assist, a new AI chat feature available in Agent OS,
- Competitive Edge in tools
When asked if Spectrum has its own cellphone towers or asked about our MVNO status we say......
“We partner with other third-party wireless carriers”.
Creates positive first impressions
Helps a customer open up & breaks down defensive walls
Builds confidence – in you, your opinions and your solutions to their needs & wantsWhy is greeting customers and branding Spectrum so important?
Existing core accounts without internet
What’s considered an Internet Upgrade Opportunity?
Name 3 benefits of unlimited plus
50 gbs of data per month
International Roaming
Anytime Upgrade
As of May 2025, Spectrum Mobile customers stay connected using our robust Spectrum WiFi network that seamlessly processes ~87% of Spectrum Mobile traffic (text, videos, calls). With over 43 million secure wireless access points and Advanced WiFi routers, customers are never far from Spectrum’s super-charged WiFi network. Spectrum Mobile devices connect to access points using the auto-discoverfeature, and they auto-authenticate and auto-connect, creating a seamless connectivity experience. This is a faster and more efficient way for our customers to access the Internet when on the go. This helps our customers save a lot of money and time due to reduced data usage and faster speeds
What is converged connectivity?