Air
This flight is operated by a different airline than who is selling it.
What is a codeshare airline?
This is important when quoting a price OUTSIDE of the U.S.
What is advising correct local currency? (EUR, GBP, AED, etc.)
This is advised prior to completing a transaction with a CM whose billing address is in CA
What is the California Consumer Restitution Fund disclosure?
This is done when you hear another party added to the line, you're put on speaker phone or when you've made an outbound call (follow up) to a CM
What is provide the TPA call recording notice advising the caller you are on a recorded line?
This has to be advised after selecting seat assignments
What is advise that the airline reserves the right to change seats at any time due to operational needs/aircraft reconfiguration.
This is advised when your CM requests sparkling water only in their suite
What is hotel/special requests are not guaranteed?
True or False: Car rentals booked by offline agents in Sabre 360 are prepaid.
False. Car rental reservations we create are not prepaid. However, our customers can book prepaid car rental reservations on our website (American Express Online Travel).
This is required in the subject line for all connex emails
What is the Event ID?
International: These two things should be confirmed with your CM when entering passenger data (SFPD)
What is country of citizenship and name as on passport?
This should never be done when advising your cm of their hotel costs
What is proactively advise the average nightly rate?
This term is used to notify your CM the number of days they must pay for, even if the vehicle is returned early
What is minimum paid days?
The account automatically populates in OPUS with confirmed IVR authentication, this is how you would answer the call.
What is "Good (appropriate time of day) Mr./Mrs. X. Thank you for calling Centurion, this is (ARM Name). I'm a member of your Centurion Membership Team. How can I help you today?"
Refundability & changes/cancellation policies refer to ---
What are fare rules?
These two things must be stated when reviewing a hotel cancellation policy
What is local date and time of hotel and penalty amount?
This is advised when booking the Four Seasons Beverly Hills Hotel
What is Hotel and short-term rental reservations at properties located in California can be cancelled without penalty for at least 24 hours after the reservation is confirmed if the reservation is made 72 hours or more before the time of check-in.
This is advised for ALL transactions
What is the privacy disclosure?
“By authorizing this transaction, you agree that American Express will share your booking information with the supplier, who may use your information subject to their privacy policy.”
This must be done for new and existing bookings
What is recap itinerary and fare rules?
This phrase is used to advise your CM of possible valet or parking fees at a hotel.
What is optional fees may apply?
This should be offered anytime your CM is travelling to/from LAX, SNA, OR SFO
What is offer CADS?
You're not sure if you completed all of the compliance items for a new hotel booking. What tool and where is it that has a live checklist that removes the compliance questions as you complete them making it easier to complete compliance?
What is the July 16th update to the Disclosure Checklist in Sabre, the tool has been updated to include a To-Do tab and a Done tab. This feature will roll out to Air and Car soon.