FWIR
Transactions in FWIR are color-coded. What does it mean when the transaction is coded Green?
Transaction was recovered in full amount
This is where we can manually add memo in the account.
AAME (Add Account Memo Entry)
Site where all the published procedures can be accessed.
Chase Answers
The first date the customer notified Chase of fraud transactions
Notification Date
The Federal Reserve Board regulation that implemented the Truth in Lending Act of 1968,to provide consumers with better information about the true costs of credit and to protect them from certain misleading practices by the lending industry
Regulation Z
Where in the Actions Tab do we trigger the sending of the finality letter?
Correspondence Tab
Transaction code for either a Chargeback credit or a merchant credit that has been adjusted from another account.
0106
An application used to review/maintain customer accounts while conducting recovery investigations which involves moving balances between SF and RPL account, as well as funds disbursements to general ledger and to the merchants.
C3/ TSYS
Also known as Regulation Z final resolution date. It is the date that the investigation of the fraud claim must be completed.
Finality Date
True or false. We submit Chargeback Return request if customer tells us that the transaction is valid regardless of whether or not transaction was rebilled to the replacement (RPL) account.
True
If customer proactively contacts Chase by phone or mail that charge is valid and no other research or investigation was performed before customer’s notification, where in the Actions Tab do we process the adjustment?
Tag Txn Tab
C3 screen where we can search accounts using cardholder's name, Social Security Number (SSN), phone, etc.
ICAL5500
Tool used to search and view details of transactions and authorizations (aside from vrol).
Cognos
Charges that are systemically identified as possible fraud
Auto-tagged transactions
For fraudulent rideshare transactions, what is the gross fraud balance threshold for REPRE NOT TO UPDATE the subject info in the Suspect tab in FWIR?
less than $5,000 gross fraud balance
Give 3 recovery categories found in Take Recovery Tab that are used by Fraud Repre
CM Held Responsible, Merchant Credit, Dispute, Non-recoverable
Which of the following does not belong to the group and why?
1027 1006 0101 1025 1026
0101 since this is transaction code for internal debit adjustment in the account while the others are for merchant refunds
A tool where Representment items are loaded, with a GetNext feature.
Fraud Investigator Desktop Tool (IDT)
Accounts that link to a customer through Social Security Number (SSN)
Related Accounts
True or False. 35 disputes limit applies to 10.3 Fraud transaction - Card present
False.
When do we process rebill adjustments using the Adjustments Tab in fwir?
*When processing full rebill
*When processing rebill for transactions with less than 11 days to finality, and before 3:30 p.m. ET when 7 days to finality
Give 3 memo filters that can be used in IAED
*date
*event codes
*operator id
*keywords
Give 3 things that can be done using Enterprise Image Viewer (EIV) that are relevant to Fraud Recovery?
*uploading documents
*view credit card statements
*view merchant/prearbitation documents
*view acknowledgement and finality letter
*view cardholder's application and signature card
Full review of the case that is not excessive or extreme, yet consistent with reason and appropriate for the given circumstance.
Reasonable Investigation
Give 2 federal and/or state regulatory requirements that Fraud Recovery must adhere to.
oAmericans with Disabilities Act (ADA)
oFinancial Exploitation of Vulnerable/Elderly Customer
oUnfair, Deceptive, or Abusive Acts or Practices (UDAAP)
oRegulation P: Privacy Act
oTelephone Consumer Protection Act (TCPA)