Payment Services /Mortgage
What is the limit when conducting a wire transfer?
$999,999.99 or less
Contact Payment services if $1,000,000.00 or more
Can an authorized user do cash advances off a credit card
Yes, an authorized user on an RBFCU credit card can request and complete cash advances, along with making purchases, submitting payments, and other permitted actions
What is the correct process for large cash withdrawals?
$100,000 to $249,999.99 -Dual control with another employee
$250,000 or more- Manager must Dual control with you
Can members view their investment accounts via OLB?
Members can access your investment accounts online through RBFCU Online Banking, and if they need to make changes or get more personalized advice, they can schedule an appointment with an RBFCU Investments Group financial advisor
Is there a difference between volunteering surrendering a vehicle and a repossession?
Voluntarily surrendering your vehicle means you contact RBFCU and arrange to return the vehicle yourself, rather than waiting for RBFCU to come and repossess it. Both voluntary surrender and repossession are forms of repossession, but with a voluntary surrender, you take the initiative to return the vehicle. Both impact the credit the same way and both still have the chance of balance still being owed.
What is the Cut-off time for outgoing and incoming wires?
Outgoing- 4:55 CT M-F
Incoming- 5:30 CT M-F
Is consumer lending all 1 department?
The Consumer Lending department is split into several teams.
Call Center (handles phone calls and loan questions), eLending (manages electronic signatures and online loans), Workforce (coordinates employee schedules), Underwriting (analyzes loan risk and makes decisions), and Dealer Direct (helps members finance vehicles through preferred dealers) .
What is required when faxing documents that do not pertain to RBFCU?
RBFCU FAX COVER SHEET AD085
Who is eligible for palm scan Features?
Both members and Non Members
How can memebrs request an advance from their HELOC?
Member would have to apply for a new HELOC Loan, Typically takes about 45 days to close.
What is the maximum amount a member can send for a domestic wire transfer online?
Business- Up to $100K per business day
Personal- Up to 30K per business day
What Type of loans can have an authorized user added?
Do we require physical ID and SSN card to establish memebrship?
YES
Are members investments insured by the National Credit Union Administration?
No, investments are not insured by NCUA. Depending on the type of investments within a personal portfolio, they may be insured by other agencies
Which of the following accounts can still be classified as a TUTMA?
Money Markets
Certificates
Savings