SOP's
If a United Rentals tech is unable to provide us with the equipment ID, what do we put in that field for your case?
8 0's
In order to do any programming on Diagnostic link 8, what does the customer have to have?
What is important to remember about reading dates in service code?
European Date Format (day & month are reversed)
Who is the manufacturer or the Diesel Tablet 1?
ThinkCar
SO124007
If this customer dropped their TXT box and damaged it, would they be able to get a replacement TXT box?
No, they don't have diesel care & only silver support.
When you are needing to see progress on a customer's TXT repair, what should you do?
If you are scanning a 2016 & newer Paccar with Davie4, what do you have to have for it to scan successfully?
CAN3 to CAN1 crossover adapter
When you submit a support request to SerivceAmerica, what information do you need to post to your case?
SRAME# and/or link to ticket
With a diesel decoder, would you be able to do a ASH reset on a 2011 DD series Detroit?
Yes, it is listed in the bi-directional list on the website.
DN1OT016945
Does this customer have their weblock form enabled?
Yes, indicated by the "special code" message at the top
When would you need to make a case for customer support?
When a customer is refusing tech support/customer needs to speak with CS directly
When you are trying to preform calibrations for a 24V Wabco system, what will happen?
You will be prompted to login after taking a security course.
When creating a request for ServiceAmerica, what do you need to have in your summary? (daily double)
Initials followed by case number
If we need to change a customer's Diesel Tablet 2 password, where do we go to complete that?
MyCar Site
No, they purchased license only.