SOP's
OEM
TEXA
DL Products
Hands On
100

If a United Rentals tech is unable to provide us with the equipment ID, what do we put in that field for your case?

8 0's

100

In order to do any programming on Diagnostic link 8, what does the customer have to have? 

Programming event
100

What is important to remember about reading dates in service code?

European Date Format (day & month are reversed) 

100

Who is the manufacturer or the Diesel Tablet 1?

ThinkCar

100

SO124007
If this customer dropped their TXT box and damaged it, would they be able to get a replacement TXT box?  

No, they don't have diesel care & only silver support.

200

When you are needing to see progress on a customer's TXT repair, what should you do?

Search the TXT serial in Salesforce.
200

If you are scanning a 2016 & newer Paccar with Davie4, what do you have to have for it to scan successfully? 

CAN3 to CAN1 crossover adapter

200

When you submit a support request to SerivceAmerica, what information do you need to post to your case?

SRAME# and/or link to ticket

200

With a diesel decoder, would you be able to do a ASH reset on a 2011 DD series Detroit? 

Yes, it is listed in the bi-directional list on the website. 

200

DN1OT016945
Does this customer have their weblock form enabled?

Yes, indicated by the "special code" message at the top

300

When would you need to make a case for customer support?

When a customer is refusing tech support/customer needs to speak with CS directly 

300

When you are trying to preform calibrations for a 24V Wabco system, what will happen? 

You will be prompted to login after taking a security course. 

300

When creating a request for ServiceAmerica, what do you need to have in your summary? (daily double)

Initials followed by case number 

300

If we need to change a customer's Diesel Tablet 2 password, where do we go to complete that?

MyCar Site

300
Would this customer receive diesel technician support?
Titan Concrete Pumping, Llc | Account | Salesforce 


No, they purchased license only.