DL products
If a customer is needing to change their DR subscription, how do they do that?
They downgrade/upgrade on their account on the website.
When we have a licensing issue, who do we tag in the fulfillment?
Procurement support.
If you have a customer that purchased Ford IDS and is outside of the US, what should you do?
Complete an RMA, then tag Jeff to notify license is no longer needed.
In a recent jaltest update, what changes did they make to GRP?
It is cloud/web based.
What happens if a customer needs replacement parts for a OHW diesel tablet?
When you send an email in salesforce, what should you do to ensure you get a response?
CC yourself in the email.
When doing a wabco account, which site is used for buying the license?
The snapon website
If you click on "view subscription statuses" on a customers newly purchased TXT profile in service code, and it does not show anything, what does this mean?
This means the initial was not applied to the box
If a customer is having issues with their Diesel Tablet 1, what are we instructed to do?
Get them over to a sales member
When you put a screenshot in your case, what should you add with it?
Notes to go along with the pictures.
When doing a wabco account, which site is used to create the account to login to the software?
Nexiq website
In the new TEXA renewals, what is the difference between an Individual & Shop renewal?
The shop comes with DR pro, individual does not.
If a customer is needing a call back from customer support, what should you do?
Create a case for them to call back. (unless one is already created)
If you are getting an error 8, language not available message in IDC6, what do you do to fix that?
Try changing the language in the settings.
If a Herc Rentals customer is needing a replacement for a non WIN11 computer, what do they have to do?
Purchase a new one
In order for a TXT to be sent in for repair, what MUST happen?
Service America as to remote in and evaluate it.