Show Me The Money
Business Group contributing the highest revenue at 75%
Carrier
No. of APAC New Logos from 2H 2023 to 1H 2024
21
No. of PGC PoPs strategically located around the globe
8
PGC’s Customer Experience Net Promoter Score
44.7
Enterprise Conference also known as Asia’s Ultimate Networking Event that is on its 20th year
ACC
Reason for Consumer Business’ 12% increase in Revenue
Higher top-ups from International Partners
1 of 2 US Hyperscaler Accounts
Google / Microsoft
Location of PGC’s newest PoP
Guam
Most common inquiry received by Customer Service
TinBo registration
No. of days when the Taiwan emergency hotline was completed
Business Group with highest Gross Margin contribution at 78%
Enterprise
No. of current Hubbing Active Partners
75
Provisioning Completion Rate
72%
1 of 2 Top Complaints of Consumer Customers
OTP issue / Unable to use Vortex eGifts
Program that led to a 30K increase in PGC’s TikTok and Facebook followers
Umpukan w/Bossing
Consolidated Collection Efficiency of PGC
97%
Word widely used in China business world which means diminishing returns
Involution
Average Response Time of Site Support Team
5 minutes
Program that aims to build the habit of transacting through TinBo via Point System
Top Bossing Program
PGC Partner that provides free medical exams at NAIA’s OFW Lounge?
MWell
The 3A’s of Billing and Settlements to further boost collection efficiency
Achievement, Action and Assistance
Country with most TinBo and SVN subscribers
Saudi Arabia
No. of Cable Landing Stations in Guam
13
1 of 2 Efforts by Business Analytics Team to provide users with easy access to Analytics Assets
Datamarts / Journey Orchestration Automation
No. of PGC’s available IEPL routes
13