Digital

Reporting

100

Use this report to see your Comp in Digital as well as % of store sales.

Ops Portal Metrics

200

use these 2 tools to understand staffing by day by hour and understanding hours spent vs hours earned

Pickup ProWeb Tool and 4D tool

300

This report would help deep dive a 9 minute wait time yesterday.

Digtial Reporting 3.0

400

When asking an associate why their FTPR is low - they respond "I keep scanning the QR code next to the UPC".  How do you respond?

FTPR is only affected when you perform one of these two functions: 

• Selecting “Item Not Found” or “Skip Item” will impact FTPR

500

This report helps the store understand modular health, unlocated items, and helps prioritize areas that need strategic zoning.

Location Health Report

Mixed Bag

100

Max physical capacity is 600 - what is my daily capacity?

40

200

This is the amount of picks a shopper is expected to pick in a single 8 hour shift.

650+

300

This is the name of our Delivery Network Manager

Lisa McFall

400

This data is used to help drive instock conversations with DSD and Bread Vendors.

Vendor Performance Report

500

Spark shoppers work for Walmart and we can tell them how to shop and where to park.

False - as soon as we start directing where and how they work they become our employee and instead of a 3rd party contractor

Metrics

100

This is the length of time between the dispenser scanning all tote labels at the car and the driver starting their trip.  

Dwell

200

9 minutes is the goal for this metric.

Dwell

300

This is the goal for OPD 5 Star

4.65

400

This is how we control train of custody with delivery orders.  The drivers supply this to our associates during the dispense.

Driver Pin Code

500

Digital was 130% staffed to plan and delivered a 77% OTP.  What 3 reports are you using to identify the root cause?

Associate performance, WST, WFP

Red Flags

100

Wait time is 1.5 minutes and Dwell is 12 minutes

Yes - There should be a 4 minute delta between wait time and dwell.  The only exception to this is store 2281.

200

CX is not at goal and not improving.  What report are you using and what are you looking for?

My customer - look at how customer issues are being resolved.  90%+ is being closed by sending an email to the customer

300

True or false.   Its better to pick a CVP item than to give the customer nothing if we are out of the meat they ordered.

False

400

Process to resolve customer issue where the driver accepted a TV to deliver and delivered to the wrong house

Customer calls 1-800-walmart and will receive a refund from an overhead account and will not affect your inventory or cause shrink

500

When touring GMD staging area, you should see shopping carts or large totes full of orders?

True - this is called trip staging and its helps us to be faster at dispense

Compliance

100

These items must be bagged by themselves in a meat bag.

Raw meat and eggs

200

OPD keys get locked up in this location.

Medico Box

300

Totes are ok to be placed on the ground during dispense.

False

400

When dispensing age restricted items this is required as verification?

Valid ID - it cannot be expired

500

For stores with sliding door not the old Orange OPD door.   Using a clock for reference, which number should the key slot be facing?

9 and 3 requires key card for exit and entry