Reporting
Use this report to see your Comp in Digital as well as % of store sales.
Ops Portal Metrics
How can you find out your GMD Classification?
GMD Cap. Tool kit on the wire. Pickup and Delivery landing page.
This is the length of time between the dispenser scanning all tote labels at the car and the driver starting their trip.
Dwell
Identify 2 red flags that would require intervention during a delivery dispense.
Drivers loading their own cars without dispensers
Multiple orders being loaded in the same compartment of the vehicle
Animals in the same compartment as the order
Dispensers handing tote labels to drivers
Drivers with our totes in their cars
These items must be bagged by themselves.
Raw meat and eggs
Use these 2 tools to understand staffing by day by hour and understanding hours spent vs hours earned
Pickup ProWeb Tool and 4D tool
This is the amount of picks a shopper is expected to pick in a single 8 hour shift.
650+
What time do orders need to be pick complete by to be ontime?
Pickup - :45
Delivery :30
CX is not at goal and not improving. What report are you using and what are you looking for?
My customer - look at how customer issues are being resolved. 90%+ is being closed by sending an email to the customer
OPD keys get locked up in this location.
Medico Box
This report would help deep dive a 9 minute wait time yesterday.
Store Fulfillment Scorecard. Hourly View
This is the name of our Delivery Territory Manager
N/A
This is the goal for OPD 5 Star
4.7
True or false. Its better to pick a CVP item than to give the customer nothing if we are out of the meat they ordered.
False
During dispense observations, name 2 actions that would fail compliance.
Totes on the ground and dispensers not wearing yellow vests
When asking an associate why their FTPR is low - they respond "I keep scanning the QR code next to the UPC". How do you respond?
FTPR is only affected when you perform one of these two functions:
This data is used to help drive instock conversations with DSD and Bread Vendors.
Vendor Performance Report
Driver Pin Code
Customer ordered a TV and the driver delivered to the wrong house, what do you do?
Customer calls 1-800-walmart and will receive a refund from an overhead account and will not affect your inventory or cause shrink
When dispensing age restricted items this is required as verification?
Valid ID - it cannot be expired
This report helps the store understand modular health, unlocated items, and helps prioritize areas that need strategic zoning.
Location Health Report
When do GMD start getting Dispensed?
GMD dispense starts at 9:30 in high/medium volume stores and 2pm in low volume stores.
When touring GMD staging area, you should see shopping carts or large totes full of orders?
True - this is called trip staging and its helps us to be faster at dispense