ALERT SETTINGS
How do you navigate to Alert Settings?
Tools & Settings, then Alert Settings
How do you navigate to Manage Travel Plan?
Tools & Settings, then Card Management
How do you navigate to Controls and Alerts?
Tools & Settings, then Card Management, then Controls & Alerts
If it is not showing when first logged in, where does a member go to confirm microdeposits for an external account?
Tools & Settings, then Settings, then Accounts
How do you navigate to uChoose Rewards Site?
Tools & Settings, then Card Management, then Rewards
What is the name of the alert that alerts a member whenever a check that they wrote has been reconciled?
Check Cleared Alert
If a Travel Plan was entered for today, how long before a member can use their card in that location?
Immediately
How do you navigate to the Activate Card feature?
Tools & Settings, then Card Management, then Activate Card
Can a joint member see their statements under the Statements and Documents tab?
No, only the Primary Account holder can view statements
Who do you contact if the uChoose Rewards phone number does not match the phone number in Episys?
Operations
What is the name of the alert that alerts a member whenever a check they deposited is returned NSF?
Returned Check Alert
What is the max number of days you can set up a Travel Plan for?
15
How do you navigate to the Turn Card OFF feature?
Tools & Settings, then Card Management, Turn Card OFF
How does a member do a Stop Payment via the HRCU App?
Accounts, then Check Services, then Stop Payment
Can the member access uChoose Rewards without having an online Banking Profile?
No
What is the name of the alert that alerts a member whenever a check they wrote is declined?
Insufficient Funds Alert
What is the max number of destinations per Travel Plan?
15
Where do I go to select the Report Lost of Stolen feature?
Tools & Settings, then Card Management, then Report Lost or Stolen
How does the member update their address via the HRCU App?
Tools & Settings, then Contact
Where can you apply your uChoose Rewards points as a direct payment?
Amazon
What is the name of the alert that alerts a member whenever a Direct Deposit is completed?
Automatic Deposit Alert
How many travel plans can be set up per card?
2
How do you navigate to limit the Spending Limit of a Debit Card?
Tools & Settings, then Card Management, then Coltols & Alerts, then Spend Limits
If the member cannot receive text messages, what is the first thing you check in Episys?
That the phone number is in the Mobile Phone section
How long before uChoose Rewards points expire if not used?
3 years