#SocialMedia
Who owns the Waiting Agent queue
Everyone!
Two methods of requesting a Verification Letter
1. Direct Customer Requests-Stores must authenticate Customer prior to submitting request for fulfillment.
2. Third Party Requests-Must be submitted directly by the third party via BankVOD.com.
This button helps us 'own' our customers case(s).
Customer Case History
What has a head, a tail, is brown, and has no legs?
A Penny.
How many attempts will we try to have our customer send us a DM/PM?
3xs
When a Stop Payment is placed incorrectly, what do we need to do?
Remove the incorrect Stop Payment and waive the fee.
When posting a question in Teams you must include the ____ __ and the __ ______ along with your question.
When posting a question in Teams you must include the CASE ID and the RM NUMBER along with your question.
This chess piece is unique because its the only piece that can move diagonally.
The Bishop.
When completing this specific bump-up we have to e-mail a different distro group, name that group!
TD Auto Finance
Our customer must state their complete address (including city, state, and zip code) in their secure message when requesting what?
A card be sent to an address not on file.
We remove this information when providing the OD notice.
These bulbs were once exchanged as a form of currency.
Tulips (17th-century)
What three steps do we need to complete when a customer posts their account number on social media?
1.Escalate to Fraud Resolution (FraudUnit@td.com)
2.Place a Service Message in Ovation
3.Redact/Ask customer to remove all posts/comments with account information
What three pieces of information do we ask our customers for when requesting a Debit Card to be mailed out?
Last 4 digits of the Account number
Customer name
Address to where the card should be mailed
DAILY DOUBLE
How can you tell if a business signer or the sub user sent the secure message?
Search with the Customer ID in Relationship Manager
When it comes to 'Tagging' an engagement what are the four pieces we should update?
Campaign/Banking Services
Resolution
Sentiment
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