Account Alerts
Name the two "contact points" that a user can receive alerts?
Email and text.
You are able to request a pin mailer in Android and iPhone/iPad Capital One App.
True or False?
False, only in EASE and non-ease websites can you request the pin mailer.
Name 3 Internet browsers?
A. Internet Explorer, Firefox, Safari, Edge, or any other valid browser...
Where is the option to print a statement located online?
On the statement itself there is an option to print.
In every platform online (EASE web, iPhone/iPad, Android, and EASE) customers are able to view their rewards.
True or False?
True, you can view rewards in all but may be limited in the actions you can take.
Name 5 different types of alerts.
Only some can include:
Secured message available, User name locked due to too many unsuccessful login attempts, Online Banking password has changed, E-mail address has changed, Online Banking user name has changed, Suspicious credit card activity, AutoPay monthly reminder, Mailing address has changed, Phone number has changed, Online Statement Ready - Basic, New document available in Online Banking , payment has posted, payment schedule conf, Payment is past due, transactions above, transaction made outside of US, balance above, balance summary sent, suspicious credit card activity, phone number has changed, mailing address has changed, etc.
After a customer has submitted for a credit line increase online, where will they find out they were declined?
Online Banking Center in 10 bus days.
What does "WWW" stand for?
When are statements made available to customers online?
A day after the billing cycle ends.
What are two amounts a customer can choose when setting up their account credit auto redemption settings online?
$25, $50, $100, or $200 are all options available for customer to choose from.
You can turn on or off alerts in...
a) iPhone/iPad, Android, and Wallet
b) EASE, iPhone/iPad, Android and Wallet
c) EASE, Android and Wallet
d) EASE, iPhone/iPad and Android
d) EASE, iPhone/iPad, and Android
Name three things customers can do for their existing Authorized user through the Manage Authorized Users tab online.
Reset grace, raise or lower spend limit, and promote to Account Manager.
What does "HTTP" stand for?
A. C - Hyper Text Transfer Protocol
18) It is possible to enroll and unenroll from paper statements in which of the following?
A) EASE, iPhone/iPad, and Wallet
B) EASE, iPhone/iPad, Android and Wallet
C) EASE and Android
D) EASE, iPhone/iPad, and Android
Answer:
D) EASE, iPhone/iPad, and Android
You can transfer rewards in which of the following?
A) EASE, iPhone/iPad, Android and Wallet
B) EASE only
C) EASE. IPhone/iPad and Android
D) EASE, Android and Wallet
Answer:
B) EASE only