Phone Calls
What is the best way to answer a business call?
A) “Yes?”
B) “Hi, what do you want?”
C) “Good morning, this is [Your Name]. How can I help you?”
C) “Good morning, this is [Your Name]. How can I help you?”
What does “BRB” stand for in a text message?
A) Be right back
B) Better read books
C) Bring real bananas
A) Be right back
What is a common reason to use email in a workplace?
A) To order food
B) To send formal communication
C) To play games
B) To send formal communication
What is one benefit of a handwritten thank-you note?
A) It’s more personal and memorable
B) It sends faster
C) It saves electricity
A) It’s more personal and memorable
What is a "digital footprint"?
A) The type of shoes you wear
B) The record of what you do online
C) A GPS location
B) The record of what you do online
Why might you hear a busy tone when you call someone?
A) Their phone is off
B) They are already on another call
C) Your signal is too strong
B) They are already on another call
Why is punctuation important in text messages?
A) It makes messages look nicer
B) It helps avoid confusion
C) It uses more data
B) It helps avoid confusion
What does it mean to “attach” a file to an email?
A) To delete a document
B) To copy an email
C) To include a document or image
C) To include a document or image
Why are digital notes more useful at work?
A) They are easier to misplace
B) They are slower to access
C) They can be searched, saved, and edited
C) They can be searched, saved, and edited
Which password is the strongest?
A) 123456
B) HelloWorld
C) R@inb0w!42
C) R@inb0w!42
What should you do if your phone call keeps dropping?
A) Call again using speakerphone
B) Turn off Wi-Fi
C) Move to an area with better signal
C) Move to an area with better signal
Which message is the most appropriate for a colleague?
A) “What’s up?”
B) “Can you send the file by 3 PM, please?”
C) “Hey buddy, got that thing?”
B) “Can you send the file by 3 PM, please?”
What does “Reply All” do in email?
A) Sends your message only to the sender
B) Sends your reply to everyone in the original message
C) Saves a draft
B) Sends your reply to everyone in the original message
Which tool is best for writing a quick reminder?
A) Social media
B) Sticky notes or phone notepad
C) A long email
B) Sticky notes or phone notepad
What should you do if someone you don’t know sends you a friend request?
A) Accept and ask for money
B) Report or ignore the request
C) Invite them to lunch
B) Report or ignore the request
What is the purpose of using speakerphone?
A) To keep a call private
B) To allow more people to listen
C) To send a text
B) To allow more people to listen
Which of these apps is typically used for instant messaging?
A) Google Maps
B) WhatsApp
C) Clock
B) WhatsApp
What should you include in a professional email greeting?
A) “Hey!”
B) “To whom it may concern” or “Dear [Name]”
C) “Yo!”
✅ Answer: B
B) “To whom it may concern” or “Dear [Name]”
Which of these is NOT a reason people use digital notes?
A) To share info quickly
B) To save paper
C) To frame them on a wall
C) To frame them on a wall
What is a safe way to protect your identity online?
A) Post your full address
B) Use public Wi-Fi with no password
C) Avoid sharing personal information
C) Avoid sharing personal information
What does “missed call” mean?
A) You answered the call too late
B) The phone call didn’t connect
C) Someone called, but you didn’t answer
C) Someone called, but you didn’t answer
What should you do before clicking a link in a message?
A) Share it with friends
B) Click quickly
C) Make sure it’s from a trusted source
C) Make sure it’s from a trusted source
What does the “BCC” field do in an email?
A) Sends a copy without showing other recipients
B) Blocks incoming messages
C) Changes the subject line
What does the “BCC” field do in an email?
A) Sends a copy without showing other recipients
Why do some people still prefer paper notes?
A) They never lose them
B) They don’t like screens
C) They are always waterproof
B) They don’t like screens
Which of the following is a good use of social media?
A) Posting private company files
B) Sharing useful ideas and connecting with others
C) Sharing your PIN number
B) Sharing useful ideas and connecting with others