Advertising Styles
Customer
Digital
Vocab
100

Suggesting that everyone else is buying it, so you should, too

Bandwagon

100

Search engine marketing (SEM)

Search engine marketing (SEM) is the process of increasing the amount and quality of traffic to your website using SEO and paid advertisements. In simple terms, SEO + paid search results = SEM.

100

Search engine results page (SERP)

Search engine results page (SERP) is the page of results a user sees when they type a term into a search engine. Generally speaking, the higher your SERP rank for a given term, the more likely a user is to click on your result.

100

4 P's

Product 

Price 

Procduct

Place

200

having an expert or famous person persuading the audience

Testimonial

200

Customer acquisition

Digital marketing is all about customer acquisition and retention. Customer acquisition refers to all of the sales and marketing activities involved in obtaining a customer.

200

Cost per click (CPC)

Cost per click (CPC) is the marketing jargon that refers to the cost of each click in a paid search campaign. With the CPC model, you pay based on clicks as opposed to impressions. CPC is popular on pay-per-click platforms such as Google Ads.

200

Product

A physical item for sale

300

repeating an idea over and over again

Repetition

300

Customer Acquisition Cost (CAC)

tells you the average cost of acquiring a customer. You can calculate CAC using this formula:

sales and marketing expenses ÷ total number of customers = CAC

CAC is important because, coupled with CLV (customer lifetime value), it can tell you a lot about the potential profitability of your business model.

300

Customer relationship management (CRM)

Customer relationship management (CRM) is the process of building, maintaining, and enhancing an organization's relationship with its customers.

For many digital marketers, CRM software is an important aspect of effective CRM because the right software can enable scalable contact management, customer segmentation, automation of marketing efforts, and sales analytics.

300

Place 

Where a product or sevice can be sold

400

suggesting that the consumer can get something for nothing or almost nothing

Bargain or Free:

400

Customer lifetime value (CLV)

Customer lifetime value (CLV) tells you the amount of revenue a customer generates for your business. CLV is sometimes referred to as lifetime customer value (LVC). There are a number of different ways to calculate CLV, but here’s one of the simplest:

average purchase amount × frequency of purchases × customer lifespan = CLV

400

Bounce rate

Bounce rate is the ratio of how many users “bounce” after visiting your website. A “bounce” is a visit to your site that doesn’t involve the user visiting any other pages or taking any other actions. That is, they land on a single page and leave.

400

Promotion

How the product or service will be promoted

500

talking directly to the audience/consumer (we, us, you)

Personal Pronouns:

500

Customer segmentation

Customer segmentation, also known as market segmentation, is the process of categorizing and segmenting customers based on different criteria. The objective of customer segmentation is to enable you to group customers based upon their needs, interests, and budget as well as their potential value to your business.

500

Return on investment (ROI)

Return on investment (ROI) is the percentage of return made on a given investment. While there are plenty of marketing-specific metrics you’ll come across as you work through the marketing process, it’s important not to overlook the fundamentals, such as ROI.

500

Price

The cost (amount) of product or service