Bank to Bank/Alerts
Customer's that has access to Bank-to-Bank transfers but are unable to make transfers are likely due to the a __ or __.
What is a suspension or deactivation?
Bank to Bank (B2B) Transfers
This is a third-party service used to send funds from a customer's account to another individual's account using a token.
What is Zelle?
Zelle (General Information) - Online/COR Support
Paper Bill Payments take __business days to reach the merchant.
What is 4?
WBB Bill Payment Timing - Online/COR Support
This system is used to add, delete, and change customer's capabilities to their Online Banking.
What is TPX?
This system is used to reset and unlock a WT Wealth/Brokerage customer's passcode for a Single Sign On.
What is WTAdmin tool?
WTAdmin Tool (General Information) - Online/COR Support
What is email address?
M&T Alerts
Avocados are technically a __.
What is a fruit?
This process is used when a customer makes a bill payment sent as a paper check that a merchant did not receive.
What is a Stop and Refund?
Bill Pay Stop and Refund - Online/COR Support
This account number is used to view a customer's Online account capabilities.
What is a WEB account?
When troubleshooting with a customer who is unable to access their Online Banking account we would suggest that the customer clear their cache, cookies, and __.
What is browser history?
Online & Mobile Banking Troubleshooting
The daily Bank-to-Bank transfer limit is __.
Bank to Bank (B2B) Transfers at is $2000.00
Bank to Bank (B2B) Transfers
A customer can edit their statement delivery option on the M&T website by selecting this tab.
What is View Statements and Notices?
WEB Banking Available Services Screens - Online/COR Support
This document should never be proactively offered to a customer however, at the customer's request this document can be provided if their services are being terminated by the merchant.
What is a Proof of Payment Letter?
WEB Bill Payment Proof of Payment Letters - Online/COR Support
Daily Double
This account is a view only Online Banking account.
What is an Estate Account?
ACAC Codes, Definitions and Title Capacities - Online/COR Support
The strongest muscle in the body is __.
What is the tongue?
Daily Double
What is 3:20PM?
Bank to Bank (B2B) Transfers
What is Flash Funds?
How Customers Make/Review a Mobile Check Deposit - Online/COR Support
This process is used when a paper bill payment has been cashed by the incorrect payee.
What is a trace and adjust?
How to Dispute a Paper Bill Payment Cashed by an Incorrect Payee - Online
A customer can add up to __ accounts to their Online Banking profile.
What is 50?
WEB Add an Account - Online
What is a One-Time Verification Code?
One-Time Passcode (OTP) – All
Private Banking Clients should be referred to their __for Bank-to-Bank Transfer assistance.
What is Private Banking Relationship Manager.
This system allows you to verify if a customer is enrolled in Mobile Banking.
What is Relationship Manager (RM)?
This system is used to view the actual time and date when an external loan payment was created
What is Web Viewer?
A customer who would like to have their HEQ or HELOC account added to their Online Banking profile must make their request in the branch or mail in a___.
What is a notarized letter?
WEB Add an Account - Online
Wealth customers who have opted not to use the M&T mobile app or online banking are able to view their account information using a __to log into Wilmingtrust.com.
What is a Single Sign On (SSO)?
Wilmington Trust Single Sign On (WT SSO) Browser Troubleshooting - Online