Online Banking
What Web browsers support Navy Federal Online Account Access?
Internet Explorer, Edge, Mozilla Firefox, Safari, Google Chrome
Is the Navy Federal app able to reset account passwords?
Yes
Are MSRs permitted to use UAD to check their own accounts?
Yes, but can not make any changes
Can Zelle be used internationally?
As long as the recipient is enrolled with Zelle and has a bank account in the U.S, they can send and receive money while traveling internationality, provided they are not in a country that blocks text notifications.
What are the three ways a member can receive the 2 Step verification code?
Push Notification , Text and Email
When resetting a password on NFOAA via UAD, what is the temporary password?
Last four digits of his/her Access Number and the last four digits of his/her Social Security number
What is the minimum amount of characters an NFOAA password can be on the mobile app?
8
Do codewords replace the need for Initial ID?
No, codewords replace OTP
Can business accounts use Zelle?
No, Zelle was designed as an easy-to-use program that allows you to send, request and split money with family, friends and people that you are familiar with either directly from the Navy Federal mobile app or online.
If a member has no trusted devices or browsers how often will they be presented with 2 Step?
The member will be presented on every Online and Mobile Banking login.
What are the username requirements?
Must be between 6-32 characters, and have at least one letter and number.
True of False, members are able to activate credit cards from the app.
True
What does the acronym UAD stand for?
Universal Agent Desktop
It may take up to how long for a new VCC to work with Zelle?
It can take up to 8 hours for the new card to work with Zelle. If a member has recently replaced or negged his/her debit card, the new debit card information may not received at Zelle yet.
When a member is locked out of 2 Step, how do you unlock it?
Walk the member through a password reset, this will unlock 2 Step.
Is Sneak Peek available for Online Banking?
No
What three platforms does the Navy Federal app support?
iOS, Android, Kindle Fire
MSR's are empowered to use best judgment to determine the extent of a name spelling error, and whether or not we should process a 97CI.
True
Any payments unclaimed by the recipient of funds (after how many days) will be automatically returned to the sender's account?
14 business days
Can a Member review Trusted Devices and Browsers?
Yes