Systems
System used to identify a new device was added or password changed
What is "Admin Tool"?
Job aid used to identify dispute rights
What is JA# 39286 VCR Fraud Dispute Category?
The code for credits presented by the Acquirer
What is Tran Code 517?
4829- A domestic transaction that contains dispute rights when we have MOTO 5/6 and the Network ID is 0002
What is the Wire Transfer MCC Code?
When having trouble in VISA finding your transaction, utilize searching by this feature to help find your results
What is Searching by the TOKEN Number?
System used to locate Token ID
What is "Transaction Inquiry"?
Job aid used to identify red/green flags when investigating Fraud
What is JA# 37780 Reasonable investigation - Fraud?
An indicator that a transaction is a token in CCS
What is the blue hyperlink "TKN" next to transaction?
We have the fullest of dispute rights for this popular Point of Sale Code, no matter the situation.
What is POS 01?
Customer didn't share sign-on, passwords and / or PINs required to make purchases or conduct activity
What is a Green Flag?
Hyperlink that would be selected in Customer Assist to verify customer's enrollment in Digital Wallets
What is Digital Wallet?
Get Next IM" is a section in this Job Aid that tells us how many days to act certain prefabs have
What is JA#37437 Claims Prefab Notes?
Utilize the functions of this system to verify card's status as well change that status
What is CMM?
Deny this Point of Sale code when you have the Red Flags necessary to do so. Otherwise, it's a loss
What is POS 05?
Customer is not disputing all transactions done with that TOKEN ID
What is a Red Flag?
Utilizing the Debit Card Number, a page in this system can verify if we have Dispute Rights on a transaction
What is VISA?
Use this Job Aid to provide you with a step by step process on how to create a loss ticket in TRANE
What is JA# 37809 General Ledger Reconciliation Process?
Make sure all transactions have been acted upon before utilizing this prefab
What is the Finality/Reasonable Investigation Complete Prefab?
One of the popular MCC Codes that has dispute rights under MOTO 5/MOTO 6
What is MCC 7801 Online Gambling?
Looking for undisputed transactions in this scenario can be a two-fold red flag or green flag if those same transactions are 522s
What is Unauthorized MOTO?
The icon that can be opened in CCS to verify Auth Codes of transactions should same transaction information exist across two different claims
What is the Manila Folder?
This Job Aid Article provides the steps necessary when setting claims for follow up on a future date
What is Job Aid# 37494- Set by Advisor Queue Event?
Click on this button in Transaction Inquiry to narrow down your search to just Digital Wallet Transactions
What is the Token Transactions Only Button?
Be careful with these tricky Point of Sale Codes. They are the technological cousin of chip transactions and will never have dispute rights
What is POS 07/91?
This is a green flag of a very uncommon scenario -
Customer didn't allow persons access to device that houses Digital Wallet and suspect they conducted transaction
What is Merchant Account TakeOver?