Order of Dinner Service
This must occur immediately after taking the order to prevent errors and demonstrate attentiveness.
What is reading back the order?
These must be placed before the dessert plate touches the table.
What are the proper dessert utensils?
How quickly must a Member be acknowledged once seated?
Within 15 seconds
When pouring banquet wine, the bottle must be lifted in this specific motion to prevent drips.
What is lifting straight up with a slight wrist turn?
One guest finishes early — what should you do?
Wait until everyone is finished while maintaining table awareness.
When placing the entrée, the main feature of the plate must be positioned at this clock reference.
What is the 6 o’clock position?
At the time of check drop, these should be the only items remaining on the table
water glasses and any other beverages still being drank.
If a Member makes eye contact across the room and appears to need assistance, recognition must occur within this maximum window.
What is 30 seconds?
Coffee service in banquets requires placement from this side and pouring from this side.
What is placing from the right and pouring from the right?
A Member signals while you are busy — what is the proper response?
Acknowledge immediately and respond as soon as possible.
During coffee service, this protection method must always be used when pouring.
What is using a side towel as a splash guard?
During greeting standards, each Member must be addressed by name at least this many times during their visit.
What is at least 3 times
In the dining rooms, what takes precedence over anything else?
What is delivering hot food..
Bonus answer... What is delivering hot food, whether it's your tables or not. (Extra 100 points)
Once the entire table has finished a course, this must happen before the next course is served.
What is complete clearing of all plates?
Food is delivered — what must happen shortly after?
Quality check-back.
After the first course is cleared, this maintenance task must occur before the next phase.
What is refreshing or removing the bread basket as appropriate?
What should be offered when offering beverages?
Bottled Water
what is when all guests have finished eating, exceptions being when stacking plates or they hand it to you.
When should you be in the Banquet rooms prior to an event.
what is 15 minutes prior to the start of the event
A member lingers after paying — how should service continue?
Maintain table awareness, they may decide they want a final final ;)
Even if Members linger, this principle remains in effect until they leave the Club.
What is that service does not end until they depart?
When placing a coffee cup, the handle must be positioned at this clock point.
The 4 o'clock position so that it can easily be picked up with the right hand.
When does service officially end?
When the Member and Guests depart the Club.
This crease in the linen determines both table alignment and the location of Seat One.
What is the center linen crease?
What separates good service from great service?
Anticipating the Member's needs.