Customer Service
What word do you say to greet a customer?
Hello, Good morning/afternoon
What must you do before handling food?
Wash your hands!
Who brings the food to the table?
Waiter/Waitress
What do you say if the food takes too long?
A customer says "Thank you". What do you say?
You're welcome!
What is a polite way to say "What do you want?"
How may I help you?
What do you wear to keep hair out of food?
Hair net
Who cooks the food in the kitchen?
Chef/Cook
What should you do if a customer is upset?
Stay calm and respectful. Get help from a manager.
A customer is confused by the menu. What do you do?
Offer help and explanations!
What does “thank you” show?
Good manners
Why should you not touch ready-to-eat food with bare hands?
To prevent contamination
Who greets people when they walk into the restaurant?
Host/Hostess
What do you do if you spill something?
Apologize right away and calmly and safely pick it up.
A customer says their food is cold. What should you do?
Apologize and offer to fix it.
What is a respectful way to address an adult customer?
"Sir or Ma'am"
What do you do if you're sick with a fever or cough?
Stay home or tell a supervisor
What is the person in charge of the restaurant?
Manager
What do you do if you don’t know the answer to a question?
Ask a manager or co-worker. Never be afraid to ask for help!
A customer is being rude. How do you respond?
Be calm, polite, and get help from manager if needed.
What are the "Magic Words"?
Please and Thank You!
What temperature should hot food be kept at?
140°F or higher
Who washes the dishes?
Dishwasher
What’s one way to show you are listening?
Eye contact, nodding head, saying "I understand"
A customer receives the wrong food. What should you do?
Apologize and offer to fix the mistake.