Brands & Partners
Which Direct Wines brand does not offer any wine clubs or shipping memberships as part of our service for that brand?
Bon Appetit
What is one of the most common reasons customers contact us?
Order Inquiry
Place an Order
Cancel/Skip a wine club or holiday delivery
True or False: Alcohol compliance regulations are the same in all 50 of the United States.
FALSE, every state has its own regulations.
Who is the founder and Chairman of Direct Wines?
Tony Laithwaite
What must you always do if a customer contacts us to cancel their wine club or skip an order?
Make at least 2 attempts to save or retain that customer.
Which brand is the original brand that launched Direct Wines?
Laithwaites
True or False: Our brands only market wines from the USA.
FALSE - we market wines from all over the world for every brand!
A city or town that has chosen not to allow the sale of alcohol is referred to as what?
A dry area
What is Direct Wines Inc?
A 3rd party dervice provider in the alcohol beverage industry.
Which brand's main wine club includes free digital access to the newspaper for which the brand is named?
WSJ wine
Which brand partner is based on a television network which celebrates classic films?
TCM Wine Club
What are we building with our customers by providing a memorable and enjoyable interaction on every contact?
Loyalty
If you are attempting to place an order that exceeds the number of bottles allowed by the customer's location, _________ will prompt you with this compliance information so you can inform the customer accordingly.
Grapevine
The business that eventually became Direct Wines started in what year and location?
1969, in the UK
Name a channel we use to send marketing to customers?
Direct Mail/Catalogs
Newspaper ads
Websites
Social media
Email
Outbound Telemarketing
True or False: You should only speak about the specific brand a customer has contacted us about, and never about Direct Wines, Inc.
TRUE
What can we offer a customer to reduce their delivery costs?
Delivery membership
One US state requires that all deliveries be made by that state's retailer. Which state is that?
Indiana
Name a service Direct Wines provides to state retailers?
Access to national brands
Marketing
Logistics support for distribution
Customer Service support
Compliance services
Name something other than skipping or cancelling that you can help a customer change about their wine club in Grapevine?
Case color
Wine preferences
Delivery date
Payment options
Name a brand partner that works with an airline to provide airline miles/reward points to customers who purchase wine from us?
Southwest OR Alaska Airlines
What is the exception to our 100% satisfaction guarantee?
Fine and Rare wines
How should you answer any legal or compliance questions from a customer?
Do not attempt to answer any questions not covered in your compliance guide.
What is at the heart of our business?
Wine
When tracking information is available for a customer's order, how are they notified?