Onboarding
The Spa 23 Core Values.
What is Communication, Accountability, Knowledge, Empathy, Passion, Integrity, Equality.
The day and time your newsletter submission is due by.
What is Tuesday 5pm.
The Director with the longest Spa 23 employment.
What is Kathie Hanenberg.
3 Qualities of an Ideal Team Player.
What is Humble, Hungry, Smart.
The time we need to approve our hours by for payroll, and how often hours should be checked.
What is 9am Tuesday, and checked daily!
What is excellent experience, high value, top of the line classes/equipment, results driven, exclusive, total wellness.
The 2 most recent membership changes.
What is MOSSA in Premier, and Foreverfit increased to $29.99.
The Director allergic to Pineapple.
What is Jenna Tulino.
Our current Thematic Goal.
What is GET MORE MEMBERS!
The cost per month to freeze a VIP membership.
What is $9.95 per month.
The meaning of LEAST.
What is Listen, Empathize, Assess, Solve, Thank.
The customer traits Spa 23 wants to attract.
What is loyal, high spending, high quality, brand loving, experience driven.
The Director that was on the flag squad in High School.
What is Rachel Bohmann.
How do we achieve Spa 23's current Thematic Goal.
What is providing an experience, getting referrals, enhance our marketing, guarantee results, and by being HUNGRY.
Number of lines on the Spa 23 sign, and characters allowed per line.
What is 4 lines, with 18-22 characters per line.
The lesson from onboarding video: Chic Fillet.
What is- everyone has a story.
This is needed to be able to increase Spa 23 membership rates this year.
What is increase product VALUE.
The Director that used to be called Pickles Feedbag.
What is Annie Falzarano.
One of the 4 disciplines of a healthy organization that the Director's specifically committed to working on through the 1st quarter of 2021.
What is cohesion.
What is expedited results, a complementary hour wellness massage for upgrading, additional classes and benefits, with no additional fee in April. Only $10 more per month! Includes 30 minute massage monthly with a $49 value.
Steve Jobs lessons learned from the Ritz Carlton.
What is a warm welcome (know name), empower your employees, & end with an invitation to return (fond farewell).
The day & time your video content must be sent to Amy by to get in the newsletter for the current week.
What is Monday 3pm.
The Director that used to be called Cracker.
What is Ricky Russell.
One of the 5 common dysfunctions of a team that the Director's specifically committed to working on through the 1st quarter of 2021.
What is accountability.
4 things to do to make price irrelevant.
What is provide knowledge, build relationships, exceed expectation, build trust, guarantee results, provide a great experience, clear communication, emotion.