Price
How much is a claim for a manufacture tv remote
0$
When can the protection plan be cancelled?
what drop down do i select for a rio account in cap to pull up the account with the account number
"DTV account number"
what button in rio will allow me to search for a customers account
What button do i select first in crm if a cm needs you to order them a DTV remote
"Ordering"
How much is the fee for a relocation of a dish?
49?
Name two ways a cm can file a protection plan premier claim
online and by calling in to our department
What drop down do i select for a CRM account using the account number in cap
"Account number(BAN)"
What is the first thing you have to do in rio to make any changes on the account
Do call intent
Under which tab in CRM can i find out if a customer is an authorized user
Customer information
How much is the fee for the first replacement battery on a laptop for a cm
$0
What type of portable gps systems do we cover under the protection plan
NONE
Where can i find the customers receivers in cap
at the bottom of cap in the network map
Where can i find a customers main receiver in Rio
Receivers Tab
Under which tab in CRM on the main page, can i find out which protection plan , which dtv channel package, and discounts the cm has all in one place
Products tab
How much is the relocation fee for a directv receiver
$49
Would we cover a tv for no power, no sound ,and the hdmi ports pushed in to the side of the tv?
NO, we do not cover physical damage, hmdi ports pushed in physically are not covered
Which of the three tabs would i select first in cap to check on the status of a customers service call appointment
Inform
Name Two places where i can find how much a customer is paying for the protection plan
Bill, Bill ledger, receivers Tab
Can we add a physical address to a customers account in crm ? and if so where do i go to add the address
NO
how much is a DTV service call without the protection plan
$99
If a customer calls to file a claim on three crt tv's how many deductibles would they have to pay?
To setup a customers receiver in cap which of the three tabs would i select first to start the flow
Setup
What button do you select in RIO to pull up where we can change the protection plan
"add/change services"
Name two ways we can search in crm for a customers account without the phone or account number
First and last name along with zip code
or