Business and Management
What is the main purpose of a manager?
A. To organize and lead employees
B. To create advertisements
C. To deliver products
D. To design logos
What is A. To organize and lead employees?
A company posts daily photos of its products on Instagram. This is an example of:
A. Personal selling
B. Social media promotion
C. Public relations
D. Direct mail
A guest at a hotel complains that their room is too cold. What should the employee do first?
A. Tell them to wait
B. Offer to fix the issue or move them to a new room
C. Say it’s not their problem
D. Ignore the complaint
What is B. Offer to fix the issue or move them to a new room?
When the price of a product goes up, the quantity demanded usually:
A. Goes up
B. Goes down
C. Stays the same
D. Doubles
What is B. Goes down?
When talking to a customer, which action shows active listening?
A. Interrupting to give your opinion
B. Nodding and repeating what they said
C. Looking at your phone
D. Walking away
What is B. Nodding and repeating what they said?
A customer is upset about a wrong order. What should the employee do first?
A. Ignore the customer
B. Blame another worker
C. Listen and apologize
D. Tell them to calm down
What is C. Listen and apologize?
A TV commercial that shows how a product works is an example of:
A. Product placement
B. Print advertising
C. Broadcast advertising
D. Publicity
What is C. Broadcast advertising?
What is the main goal of customer service in the hospitality industry?
A. To speed up checkout
B. To create a positive guest experience
C. To sell as many products as possible
D. To reduce employee workload
What is B. To create a positive guest experience?
Scarcity means that:
A. Resources are unlimited
B. People always get what they want
C. Wants are greater than available resources
D. Prices never change
What is C. Wants are greater than available resources?
Empathy in the workplace means:
A. Ignoring other people’s feelings
B. Understanding and sharing someone else’s feelings
C. Always agreeing with coworkers
D. Giving orders to others
What is B. Understanding and sharing someone else’s feelings?
A store puts items on sale to attract shoppers. This is an example of:
A. Promotion
B. Distribution
C. Production
D. Finance
What is A. Promotion?
A toy company aims its ads at children ages 5–10. This is identifying the:
A. Competition
B. Target market
C. Distribution channel
D. Budget
What is B. Target market?
If a customer looks confused while checking in, the best action is to:
A. Walk away
B. Wait for them to ask
C. Offer help politely
D. Point to a sign
What is C. Offer help politely?
The opportunity cost of choosing one option is:
A. The benefit you gained
B. The next best alternative you gave up
C. The amount of money you spent
D. The time you saved
What is B. The next best alternative you gave up?
If two employees are arguing, the best first step is to:
A. Take sides
B. Listen to both and try to find a solution
C. Ignore them
D. Tell them to quit
What is B. Listen to both and try to find a solution?
Money a business earns from selling products is called:
A. Expenses
B. Revenue
C. Inventory
D. Debt
What is B. Revenue?
Buy-one-get-one-free (BOGO) is an example of:
A. Pricing strategy
B. Sales promotion
C. Customer service
D. Branding
What is B. Sales promotion?
Which of the following is an example of good hospitality etiquette?
A. Using your phone at the front desk
B. Speaking clearly and smiling at guests
C. Eating while working
D. Ignoring guests until they speak
What is B. Speaking clearly and smiling at guests?
In a market economy, who makes most economic decisions?
A. The government
B. Businesses and consumers
C. Only large corporations
D. The military
What is B. Businesses and consumers?
Which is an example of clear communication?
A. Using confusing jargon
B. Speaking slowly and giving details
C. Whispering instructions
D. Assuming others understand
What is B. Speaking slowly and giving details?
Which of the following is an example of nonverbal communication?
A. Sending an email
B. Speaking to a customer
C. Smiling at a customer
D. Making a phone call
What is C. Smiling at a customer?
A company’s logo, colors, and slogan are part of its:
A. Inventory
B. Brand identity
C. Market research
D. Warranty
What is B. Brand identity?
A restaurant guest receives the wrong order. What should the server do?
A. Tell the kitchen it’s the guest’s fault
B. Take away the food without explanation
C. Apologize and offer to correct the order
D. Tell the guest to eat it anyway
What is C. C. Apologize and offer to correct the order?
Inflation occurs when:
A. Prices decrease over time
B. Income increases
C. Prices increase over time
D. Goods become free
What is C. Prices increase over time?
A. Be direct, empathetic, and transparent
B. Don't tell them
C. Talk about the negative results
D. Give good news first and then bad news
What is A. Be direct, empathetic, and transparent?