Operating Philosophies
Every day we must earn the right to call them our customers.
Our customers
CES
Customer Experience Strategy
What is the Vision Statement?
To Be The Best! Our Unique success is based on caring for and cultivating people, delighting our customers, and growing responsibly.
Who is our CEO (Chief Executive Officer)?
Dean Muglia
Who is the author of Six Tires, No Plan?
Michael Rosenbaum
We are honest, fair, and do what we believe is right.
Integrity
QBR
Quarterly Business Review
What is our company strategy?
Inviting, Easy, Safe
Who is our CXO (Chief Experience Officer)?
Tom Williams
Who did Bruce learn the Five Life Lesson from?
Sister Marie Ellen
We are passionate about having fun, giving our best, working safely and sharing in our success.
Attitude
KPI
Key Performance Indicators
What are the three core fundamentals?
Earn The Visit, Customer Experience Strategy, Perfect Service Experience
Who is our CSO (Chief Strategy Officer)?
David Ginsberg
What branch of the military did Mr. Halle serve?
Marine Corps
We seek to gain and share knowledge, innovate, achieve results, and open stores.
Growth
CTA
Call To Action
What does SQDC stand for?
Safety, Quality, Delivery, Cost
Who is our COO (Chief Operations Officer)
Kevin Easter
What was Bruce's first wife's name
Gerry
Our strength comes from caring for and helping one another, creating a culture of people very loyal to each other.
Our People
DTMS
Discount Tire Management System
What is the AND statement?
Happy Employees, Happy Customers, Sell More AND Sell Better AND Manage Expenses.
Who is our CRO (Chief Revenue Officer)?
Christian Roe
Where did Mr. Halle open his first store location? (City & State)
Ann Arbor, Michigan