Disco Basics
What are the steps of a circle-up?
Give your name, number (1-10), emotion, and answer a whackadoodle question
What are three causes or manifestations of anger?
Choose from fear, depression, rejection, frustration, negative experiences (trauma), abandonment, hurt, and substance abuse?
List the five Transactional Analysis modes
Nurturing Parent, Critical Parent, Adult, Ok Child, Not Ok Child
Define frontloading
Naming tension or a block in the communication line, and sharing information to keep communication clear
What is the difference between problem solving and conflict resolution?
Problem solving is just you and an issue; conflicts have two or more parties involved
What are the 6 P's?
Prompt, polite, prepared, positive mental attitude, participate, produce
Give the anger scale breakdown
Everyday stressors (0-20), out of control (80-100), and where we do our anger work (20-80)
Give characteristics of Nurturing vs. Critical Parent
Supportive, protective, encouraging, sympathetic vs. controlling, rigid, domineering, superior, aggressive
Why is planning an important aspect of adult/assertive communication? Give an example with a scenario
Planning helps you stay focused on your end goal, helps you consider what needs to happen, and facilitates action. Examples will vary
Give three of the seven steps in the conflict resolution model.
Choose from: Warm up, ask yourself questions, Set a time and place, Communicate in Adult mode, Have a plan for change, Discuss outcomes, Reach resolution or agree to continue, clarify agreement
Describe the redirect process.
Redirect one (how are your attending skills? can you fix that?), redirect two (how are your attending skills? can you fix that?), a conversation (what's going on today? re-establish expectations), yellow sheet, pink sheet
What are the three basic elements of the human brain?
The neocortex, the mammalian brain, and the reptilian brain
Give characteristics of Ok vs. Not OK Child
Fun, spontaneous, naive, carefree vs. egocentric, emotional, demanding, needy, manipulative, victim role
Provide THREE habits and techniques that BLOCK effective communication.
Blaming, criticizing, intimidating, assuming, attacking, being unresponsive, using sarcasm, lecturing, throwing insults, commanding, acting like a know-it-all, interrupting, exaggerating, moralizing, shouting, speaking for others
What are the five steps of effective problem solving?
1. Stop, define problem; 2. List all options; 3. Choose best course of action; 4. Do (put choice into action); 5. Evaluate plan
Give three skills for working individually vs. three skills for working in a group
Individually: focusing, being self-reliant, managing time and task, motivating self vs. Group: negotiating, listening, having empathy, and understanding group dynamics
Share four better ways to handle anger
Stop/slow down, don't make things bigger than they are, avoid labels and jumping to conclusions, don't use put-downs or name-calling, think calmly, think of many possibilities, don't make demands or commands, take a time-out, consider your rights vs. others' rights
Give characteristics, body language, language, and tone of voice for Adult Mode
Rational, logical, objective, empathetic, cooperative; actively listening, calm, good eye contact, focused; "I" messages, "I feel ___ when you ___", open-ended questions; calm, direct, self-assured, appropriate volume
List the steps of an "I" message and give an example in real life
"I feel [emotion] when you [behavior] because [explanation]. Next time, would you be able to [desired behavior]? + example
Problem solve: it's winter, and your car often won't start. You've been late for school multiple times and are close to being truant. Your parents are mad, and you don't have money to fix your car. What do you do?
Responses will vary - use all five steps
What are the attending skills?
Being in the moment, appropriate body language, appropriate eye contact, appropriate feedback, and questions to clarify or validate
Describe an anger sequence with the prompt "your boss yells at you for taking too long to turn over tables"
Include: Trigger, Cues, Escalate/de-escalate, choices, consequences, outcomes
Give two contrasting responses using Transactional Analysis to the statement, “You always make me late for work!"
Will vary but should contrast between Adult, Adult, Nurturing Parent, Critical Parent, OK Child, or Not OK Child
What are the four types of communication? Give an example of each.
Passive, Aggressive, Passive-Aggressive, Assertive. Examples will vary
You have a friend who keeps exaggerating stories about your friend group to get attention. Describe how you can address this situation with the conflict resolution process.
Answers will vary - use all seven steps