DISH

Effective ______________, customers began receiving pre-notifications of the price increase.

A. 10/15/2022
B. 10/30/2022
C. 10/17/2022

10/17/2022

The 2022 Price Change for all English and Latino Core Programming will take effect on _________________.

A. 11/15/2022
B. 11/17/2022
C. 11/30/2022

11/17/2022

How much will be the new everyday pricing of the Welcome Pack (Grandfathered Plan)?

A. $ 49.99
B. $ 44.99
C. $ 45.99

$ 45.99

Locals Only Core Programming will stay at $12.

A. TRUE
B. FALSE

FALSE

How much will the Local Package price increase in November?

A. $10
B. $0
C. $5

The Box Return fee is changing from $15 to __.

A. $20
B. $30
C. $25

$20

What communication methods do we have to let the customers know that the prices will go up in November?

A. E-bill, phone call
B. Phone call, E-bill
C. Bill print, E-bill

Bill print, E-bill

How will you explain the price increase to your customer who is enrolled in a Price Guarantee?

A. You are not currently affected by the price changes since you are receiving our price lock for the next ___ months.

B. To provide the great shows and movies our customers love, we pay programmers who own that content.

C. I am happy to help you understand these changes better. Starting with your bill generating on _________, your monthly rate will change from $_____ to $_____ .

You are not currently affected by the price changes since you are receiving our price lock for the next ___ months.

Where can you get applicable talking points relevant to any Cable/Satellite competitors your customer mentioned during a call? Provide the exact title of the Knowledge Article.

Cable/Satellite Competitive Talking Points

What is true about Hulu?

A. Removed its starter plan, migrated those subs to the Pro plan in May 2022, and increased 7.7% to $69.99/mo to those customers.

B. Price has increased by 15% on 10/10/22 on Premium and 14% on Basic.

C. Has increased their prices by 40.1% to $6.99/mo on 10/24/22

Price has increased by 15% on 10/10/22 on Premium and 14% on Basic.

Who can apply the $5x3 secondary offer in optimizing programming in flows?

A. Anyone as long as redirected by flows
B. C3 and Above
C. GEs only

Anyone as long as redirected by flows

The customer is subscribed to Flex Pack and locals. How much will be the cost of the service after the 11/17 Price change?

A. $62.99
B. $69.99
C. $65.99

$69.99

How much will the increase in all Latino Core Programming be by November?

A. $7
B. $10
C. $5

What is true about the 2022 Q4 Price Changes? Select all that apply.

A. All English & Latino Core programming increased by $5
B. The Box Return fee is changing from $15 to $20
C. Locals Channels package will increase to $15

Option A and Option B
A. All English & Latino Core programming increased by $5
B. The Box Return fee is changing from $15 to $20

What is one of the pain points associated with cord-cutting stated in KA?

A. Apple TV+ only offers original apple content without an additional subscription to CBS All Access or Showtime through the platform.

B. Hulu with Live TV customers can purchase the Unlimited screens options.

C. There is a limited number of programming package options, and a general lack of content

There is a limited number of programming package options, and a general lack of content